Xiaomi — Mobile software injection, not done by service center

Xiaomi India — mi service center fraud and cheating

April 06, 2021 Miyapur, Telangana
To
Mr. Manu kumar jain
Vice president and managing director,
Xiaomi (Mi), india
Date :- 06/04/2021

Subject :- mi service center, Miyapur (Pin code - 500049) is looting me. They are trying to cheat me. They are wasting my time and money

Respected sir,
First of all, i am requesting you to please read the complete email,
From the very starting, i have always been a big fan of mi (Xiaomi). Till now, i have purchased 2 mi mobiles and 1 mi band. But now 1st time, when i needed to install software on my MI Note 7 mobile, this is bug which is encountered earlier by many of mi customers but when i argues with service center it is not from our fault.He is arguing and fighting with me. i realized that there is lot of fraud and dishonesty in mi service centers. I realized that after purchasing the mi products there is no service we should except from these because everything is fraud from MI. Mi 's after - sale service is worst. And now i am thinking that i had made a big mistake by buying the mi products and i should not have asked the others to buy the same.
I hope that you will solve my problem after reading this mail. And restore the good image of xiaomi (Mi) in my mind.
Problem :- on 20th march 2021, suddenly my phone (Mi note 7 4 gb ram, 64 gb) started rebooting. This happened 2 times. And after that phone was not turning on. When i pressed power button for about 4 minutes, it turned on but was showing the black / blank screen., therefore i quickly rushed to the mi service center (Xiaomi Mi Service Centre contact detail
Hyderabad Sri Dhatre Mobiles, Arundhathi Heights, Ground floor, KFC Building, Miyapur 500049
Hyderabad Telangana
Landmark: KFC Building

Phone number: [protected]
Email: service.[protected]@xiaomi.com
Opening Days: Monday to Saturday
Open timings: 10:00 am to 6:00 pm)

The owner of that service center confirmed that there is no problem from my side without looking or checking the phone t took 10-15 minutes just to satisfy him that mi has encountered a bug which is not fixed yet. There are many terms and conditions in mi, better go to the local shop" after that i asked him to just check the phone and don't say nonsense words. But then he became angry and shouted on me and said that he will not give any warranty claim to me. He asked me to go to any local mobile repairing shop and get my phone repaired.
I was helpless so i literally begged infront of him to check my phone. I said sorry and request him to please just check my phone (After that he started checking my phone and asked me to wait. After 5 hours of wait, he handed me the phone and said that my phone is checked and it can not be repaired.There was just a silly graphics display problem in my phone, but he didn't gave me the receipt, on requesting a lot he provided me the service number.
After that i searched in ' youtube ' also, according to that my phone can be repaired in just 5 rupees (Just to sort a register) And now the service by the service center sucks.
I don't know about all the service center of mi but the service center i went to was totally fraud and cheater. The owner of that service center thinks that he is the owner of mi (Xiaomi) and all the mi users are his servent. He never gives respect to customers. He treats all customers as his servent and he wish that customers should beg infront of him for the services. He works for only money. He repairs only those mobiles which are ' out of warranty ', and demands huge charges from the customers. If the customer have warranty claim than he treats them so badly that they will never wish to come again. He even made their phone in such a condition that they can not claim warranty. He is spoiling the name of ' mi '. He is not only cheating the mi customers but the mi company also. The boy who repairs the mobile their is also very unprofessional he just made my phone condition worse than earlier. Mi (Xiaomi) should do a secret check on that service center. Mi should check their service records. Definitely there would be something wrong.

I am already very much dissapointed and unsatisfied with your (Xiaomi mi india) services
Please reply and guide me for the next step. I am attaching the photos of the phone and bill.
Bill i have submitted after payment successful, but i get a customer instead.

Mobile :- mi note 7 (4 gb ram, 64 gb internal), black colour.
Model :- note 7
Mi service center address :-Xiaomi Mi Service Centre contact detail
Hyderabad Sri Dhatre Mobiles, Arundhathi Heights, Ground floor, KFC Building, Miyapur 500049
Hyderabad Telangana
Landmark: KFC Building

Phone number: [protected]
Email: service.[protected]@xiaomi.com
Opening Days: Monday to Saturday
Open timings: 10:00 am to 6:00 pm

Thanking you
Naresh Kumar