Xiaomi — No response from the customer support

Address:	560010
Website:	www.mi.com/in

Incident:[protected]
Since 7 days I am trying to contact MI customer support regarding the PICKMI service(where MI provides the service to send the phone from customer to the service center and ship back when the issue is solved) for which they'll be charging Rs.189.
A few days back my phone stopped working so iIwanted to send it to service center for the issue to be solved so I contacted customer support and they guided me to use PICKMI service after registering for that they said remaining details will be emailed so I was waiting for the email but after 2 days when I did not get any mail I tried to contact them again, same procedure was followed but again no proper response. Even I tried to contact them via email but even their they are not responding properly.