Xiomi Mi — unsatisfactory customer care service of the company

Address:

Kolkata, West Bengal

Your service centres are cheating and harassing the customers...

Address of the two service centres i visited :
1:xiomi exclusive, 20h, park street, kolkata, west bengal, 700016

2:mi exclusive service centre, arya regency building, no1, andul raj road, near hazra crossing, behind jatindas park metro station, kolkata, west bengal, india, 700026.

Im a resident of kolkata.. Im very very dissatisfied with the service of the authorised service centre of xiomi mi. This is not the first time im dis satisfied. I have been using mi mobile phones frm long time. And whenever i approach service center with my mobile phones under warranty i face harassment from the members of the service centre. They dont help us. They fraud and cheat us..
This time on 05.10.2017 i went wid my new redmi 4 (Under warranty) because it was not switching on.. They kept me waiting for 3 hours and after that they told me that it will cost me rs. 8510.16 to repair the mobile which is more than the price at which i purchased that mobile. I purchased it at rs8481.25. They told me lie that liquid has entered in the pcb.. No liquid has ever fallen on the mobile.. I kept my mobile in the sun light after few minutes when i charged it it got switched on..
Next day i found that my wifi connectivity was not working properly. I went to another service centre. They made me wait for 4 hours and while examining it when they coudnt find the problem they said that problems like that doesnt come under the warranty. I fell so cheated.
Its not only me who faced this kind of harassment from the service centres.. There were many customers who were dis satisfied with the service because they were made to stay for 3-4 hours and after that they were bluffed that their problem doesnt come under warranty.

I request you to please look in to the matter as soon as possible. And if your respected company cannot provide warranty in reality then plz stop bluffing and cheating ur customers in the name of warranty. Please stop cheating your customers and stop harassing them. Please revert back.