[Resolved] Xolo — A display fault white screen and battery fault n the phone so i submitted it to the xolo service centre on 11 jan 16.

Vivekanand chaubey

from Gohana, Haryana

Address:

Jhansi, Uttar Pradesh, 284001

Please give me answer.any email answer not reced me in 5-6 email
On Feb 15, 2016 1:33 PM, to till date "vivek chaubey" wrote:

TO WHOMSOEVER IT MAY CONCERN /xolocare

Dear team,

Please note that I have purchased a XOLO 1X32 GB, item code GC630298, order no [protected], sub order no [protected], IMEI no [protected]onlinefromsnapdeal.com, which I received on 1 Dec 15.

‎
There was a display fault (white screen) and battery fault n the phone so I submitted it to the XOLO service centre ‎on 11 Jan 16. They kept it for 2 days with them for formatting and returned it to me on 13 Jan 16. When I got the handset back, the problem was still there. And it was not rectified.
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Service centre has checked it again and on 31 Jan 2016‎ they sent it to the main branch/factory w/o no[protected] for repairing. ‎
I got it again from service centre. After 3 days on 4 Feb 16‎ and problems were still there.

They have taken it again for repairing on 4 Feb 16. They tried to fix the problem without any success. Then they sent it to the main branch/ factory for repair.

The phone is still in service centre.
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As you understood, that it's useless to keep a phone like that which is almost in service centre for repairing. I want to return it and don't want to use it further.

Please process the refund or replace this mobile for this at the earliest. Please do the needful on Urgent basis. if not disaid 28/02/2016 i am free for consumer court but befor it all related document i will meet to you A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301
on date 23or 24th fab 2016

Vivekanand chaubey
[protected]
159, nai basti
Khai mohalla
Jhansi U P
284001‎

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2016

Xolo Customer Care's response Dear Mr. Chobey, Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your email dated 31.01.2016 regarding your complaint for your XOLO BLACK 1X. As discussed in earlier call we have informed you that we are giving your handset back to you with proper repair as per problem, so we would like to request you to collect you handset from Service Centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in