[Resolved] Xolo — Brand New XOLO ERA 4G come in dead condition after 10 days o[censored]se. | |||||
Hi, I have recently (4th March 2016) bought a brand new XOLO ERA 4G from online e-commerce site (snapdeal) Snapdeal order ID: - [protected]. It had been only 10-12 days o[censored]sing this handset, sudden it power off like dead. Below is Mobile Details. Make : - XOLO Model : - ERA 4G 8 GB IMEI NO 1:- [protected] IMEI NO 2:- [protected] I also call to sanpdeal to exchange the phone, but they were keeping on saying, we are 7 Days easy return policy. And now it’s more than 7 days so we can’t assist you. You can call to manufacture of this phone. I also call to XOLO customer care[protected], they suggest me to visit the service center. I visited too & submit my phone at (Rohan Tele Services C-26/1 gali no 1, neat Sunrise Public school bhajanpura, Delhi:- 110053). As per XOLO Work-order Number:[protected]. Currently form your end Guys saying, your phone will back in your hand on[protected]. It’s too long time, and right now I am going irritate. It’s my humble request to short out my issue ASAP on priority. Regards, Narender & Kaushal Was this information helpful? | |||||
Complaint marked as Resolved
Xolo customer support has been notified about the posted complaint. Verified Support Mar 21, 2016 Xolo Customer Care's response Dear Mr. Das,
Greetings of the Day!
This is in reference to your email dated 21.03.2013, regarding your XOLO ERA 4G.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
www.xolo.in
Verified Support Mar 28, 2016 Xolo Customer Care's response Dear Mr.Das,
Greetings of the Day!
Thank you for writing to us at XOLO Support
This is in reference to your concern dated[protected] regarding your complaint for your XOLO ERA 4G.
As per our telephonic conversation, we would like to acknowledge you that our technical team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
Warm Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in
Verified Support Mar 28, 2016 Xolo Customer Care's response Dear Mr. Das,
Greetings of the Day!
Thank you for writing to us at XOLO Support
As per our telephonic conversation, we would like to inform you that as per the follow up done with relevant department the expected delivery date of your handset is 30/03/2016.
We value your relationship with XOLO and assure you of our best services always.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
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 7 Comments | |||||
Comments
My contact no :- [protected]
Dear Mr. Das,
Greetings of the Day!
We sincerely regret the inconvenience caused to you.
As per our telephonic conversation, you have informed us that your handset issue has been resolved.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Greetings of the Day!
We sincerely regret the inconvenience caused to you.
As per our telephonic conversation, you have informed us that your handset issue has been resolved.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
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I purchase a brand new XOLO phone ERA 4G hand set, and after 10 to 12 days o[censored]se it's come in dead condition, and now i do one mail also to xolo customer care and they tell me you have to wait for 15 days to resolve this issue.
Guys it's a new handset, i don't think so, suddenly a new phone come in dead condition.
XOLO should replace this handset with new one.