[Resolved]  Xolo — Care service

Address:

Jamnagar, Gujarat

I was send my handset on 16/10/2010 still I didn't receive any satisfactory answer no one gave me a time limit. I was called him so many times. I was told them to send my handset without repairing but still no any action taken by them. Please see the details below mail conversation: Dear Customer This Email is in reference to your discussion happened with XOLO CARE.We Would like to inform you that we are arranging the Pickup of your Mobile from the below mentioned Pickup address provided by you. Handset Detail IMEI No - [protected] Model - XOLO Q700 Case Id[protected] Accessory required - Headset Address - sharatoan appartment, room 301, sarusection road, near asha pura hotel, jamnagar City - jamnagar State - Gujarat Pincode - 361008 Contact No - [protected] ... P0INTS TO NOTE 1.Kindly handover the phone to courier guy after taking the Docket Number Receipt (Airway Bill No). 2.Kindly send one Copy of the INVOICE of the Handset along with the courier. 3.Please pack the handset in the Gift Box received along with the handset. 4.Please mention the Below mentioned Service Center address on the packed box for dispatching. ... Service Center Delivery Address:- 1003/1004 10th Floor Sector:19D The Ambience Court Opp:RTO Office, Navi Mumbai Vashi 400703 Mah India[protected] Please provide the below Declaration along with the device for courier. I HEREBY DECLARE THAT THE PARTICULAR HANDSET IS FOR SERVICE PURPOSE ONLY AND IS NOT FOR SALE AND HAVING NO COMMERCIAL VALUE. NOTE The warranty of the handset is subject to Technical verification at the authorised service centre. In case the handset is not found Under the Warranty Terms and Conditions, the customer shall have no rights to claim any warranty or any other claim of any nature whatsoever. The warranty does not apply in the event any of the following conditions: • The product has been subjected to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use o[censored]nauthorized spare parts in repairs), abuse, accidents, Acts of God, spills of food or liquids, improper installation. • Lava has not being notified of the defect in the product during the applicable warranty period. • The product serial no. code has been removed, defaced or altered. • The product has been used with or connected to an accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended. • The seals of the product’s battery enclosure have been broken or shown evidence of tempering or the product’s battery has been used in equipment other than that for which it has been specified usable by LAVA. • All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal use. ... Regards Xolo-Care | www.xolo.in |Contact Us.[protected]Tollfree) |SMS No. [protected] | Hardik Gosai <[protected]@gmail.com> Oct 15 to Care Still i don't received any call from courier service. Xolo Care Oct 15 to me Dear Customer, Thank you for your Email, Inconvenience regretted. We have escalated your concern to our concerned team and soon your handset will be picked up by fed ex. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 7:00pm) Regards Xolo-Care www.xolo.in |Contact Us.[protected]Toll Free) |SMS No. [protected] | From: Hardik Gosai [mailto:[protected]@gmail.com] Sent: 15 October 2013 19:34 To: [protected]@xolo.in Subject: Re: Delivery Note :[protected] Hardik Gosai <[protected]@gmail.com> Oct 20 to Xolo Please send my mobile status and how many time it will required? Regards, Hardik Gosai On 10/15/13, Xolo Care <[protected]@xolo.in> wrote: > Dear Customer, > > > > Thank you for your Email, > > > > Inconvenience regretted. > > > > We have escalated your concern to our concerned team and soon your handset > will be picked up by fed ex. > > > > For further information, kindly call our toll free helpline[protected] > (Monday to Saturday 10:00am to 7:00pm) > > > > Regards > > > > Xolo-Care > > > > <http://www.xolo.in/> www.xolo.in |Contact Us.[protected]Toll Free) Xolo Care Oct 21 to me Dear Customer, Thank you for your Email. Kindly share the Docket Number Receipt (Airway Bill No)of your handset so that we can help you for the same. For further information, kindly call our toll free helpline[protected] (Monday to Saturday 10:00am to 07:00pm) Regards, Hardik Gosai <[protected]@gmail.com> Oct 21 to Xolo My handset docket no. Is[protected]. Please tell me how many days it will takes for repairing. Xolo Care Oct 23 to me Dear Customer, Thank you for your Email, As we have checked, your handset is under repair at our service centre and it will be dispatched back to you as soon as possible after necessary repair. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 7:00pm) Regards Xolo-Care www.xolo.in |Contact Us.[protected]Toll Free) |SMS No. [protected] | From: Hardik Gosai [mailto:[protected]@gmail.com] Sent: 21 October 2013 19:27 Hardik Gosai <[protected]@gmail.com> Oct 24 to Xolo when my handset will be repaired. reply me exact date. Regards, Hardik Gosai Xolo Care Oct 25 to me Dear Customer, Thank you for your Email. Inconvenience regretted, we can not provide you the exact date of handset dispatching. As it will be dispatched, you will receive message from our Service Centre for the same. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us.[protected]Toll free) |SMS No. [protected] | From: Hardik Gosai [mailto:[protected]@gmail.com] Sent: 24 October 2013 23:07 Hardik Gosai <[protected]@gmail.com> Oct 29 to Xolo I want my handset in two days either repaired or not. Warm Regards, Hardik Gosai Hardik Gosai <[protected]@gmail.com> Oct 30 to Xolo Gentle remind !!! Xolo Care Oct 31 to me Dear Customer, Thank you for your Email. Kindly share the Registration Receipt Number (Job Sheet no) or Docket Number Receipt (Airway Bill No) of your handset so that we can help you for the same. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us.[protected]Toll free) |SMS No. [protected] | From: Hardik Gosai [mailto:[protected]@gmail.com] Sent: 29 October 2013 18:58 To: Xolo Care Subject: Re: Delivery Note :[protected] I want my handset in two days either repaired or not. Warm Regards, Hardik Gosai Hardik Gosai <[protected]@gmail.com> Nov 1 to Xolo I have already shared my handset docket no. please see above conversation for te same. Regards, Xolo Care Nov 3 (13 days ago) to me Dear Customer, Thank you for your Email, As we have checked, your handset is under repair at our service centre. So, we will try to dispatched it as soon as possible after necessary repair. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 7:00pm) Regards Xolo-Care www.xolo.in |Contact Us.[protected]Toll Free) |SMS No. [protected] | From: Hardik Gosai [mailto:[protected]@gmail.com] Sent: 01 November 2013 11:36 Hardik Gosai <[protected]@gmail.com> Nov 5 (11 days ago) to Xolo I want my handset back without repairing. Give me date of dispatch. I was called cust. Care many times but i didn't got any satisfactory answer from anywhere. Kindly send my handset earlier as soon as possible. Xolo Care Nov 6 (10 days ago) to me Dear Customer, Thank you for your Email, Inconvenience regretted, your handset is still under repair and we have already escalated your handset status to our service team. Soon your handset will be dispatched back to you. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 7:00pm) Regards Xolo-Care www.xolo.in |Contact Us.[protected]Toll Free) |SMS No. [protected] | From: Hardik Gosai [mailto:[protected]@gmail.com] Sent: 05 November 2013 23:14 Hardik Gosai <[protected]@gmail.com> Nov 6 (10 days ago) to Xolo i want time limit. Hardik Gosai <[protected]@gmail.com> Nov 6 (10 days ago) to Xolo i heard this statement many time so please give me a time limit Xolo Care Nov 7 (9 days ago) to me Dear Customer, Thank you for your Email, Inconvenience regretted, we have escalated your concern to our service team. As soon as possible your handset will be dispatched back to you. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 7:00pm) Regards Xolo-Care www.xolo.in |Contact Us.[protected]Toll Free) |SMS No. [protected] | From: Hardik Gosai [mailto:[protected]@gmail.com] Sent: 06 November 2013 12:32 Xolo Care Nov 7 (9 days ago) to me Dear Customer, Thank you for your Email, Inconvenience regretted, we have escalated your concern to our service team. As soon as possible your handset will be dispatched back to you. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 7:00pm) Regards Xolo-Care www.xolo.in |Contact Us.[protected]Toll Free) |SMS No. [protected] | please do the needful. Regards, Hardik Gosai