[Resolved] Xolo — Cell phone getting switched off

Sunil Kumar 'Neo'

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Hi, my Name is Sunil Kumar. I bought a Xolo A500s IPS on 19th of March. The phone has already started to give a Lot of problems by Getting switched off every now and than. Once the phone gets switched off automatically, its takes minimum of 4 hours to get on again and i have tried every alternate way the customer care told me but in vain. This is continuing from past 4 days and now i Am facing a lot of problems as i got only one phone. Customer care executive informed that it will be repaired And given but i asked for replacement which they are not ready to give. If the phone was old than i would have agreed for repair but since its not even been a month i am looking forward for replacement. Please see to my problem as i am student and Cant Afford for a new phone and i have no guarantee on the service centre as they wont give the phone back in time. Please help me..

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2014

Xolo Customer Care's response Dear Mr.Sinil Thank you for giving us a chance to assist you. This is in reference to your complaint dated 12.04.2014 regarding XOLO Smartphone A500S IPS. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in