[Resolved] Xolo — Charging problem in my xolo black 1x | |||||
Dear Sir, I've purchased Xolo Black 1X from www.snapdeal.com but there is problem in charging the mobile. When I make my phone charge except of getting charge it's got discharge. Some of the applications get stopped while using them. I'd visit the Service Center 3 times, I didn't got any positive response every time they ask for charges and the reason for charges are internal parts defect. I am not responsible for internal parts defect, I think there is manufacture fault. I want that you may take a quick action and replace my mobile. Kindly revert me on [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Dec 29, 2015 Xolo Customer Care's response Dear Mr. Kumar,
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 29.12.2015 regarding your complaint for your XOLO Smartphone BLACK 1X. As discussed, we request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint.
In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
www.xolo.in
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team