[Resolved]  Xolo — complaint by a harassed customer

Address:

Mumbai City, Maharashtra

i am really tortured by xolos pathetic service network. i own a xolo q 1000 my name is arpit bhatt, my phone gets automatically restart since 5 times they have repaired my cell but they have not repaired it successfully on top of it the head of mumbai service mr amit talks rubbishly rudely and gives slangs, being a customer i am terrified with the worst service network of this worst company.It is painfull for me to daily contact and visit the service center located at charni road. while i gave 2nd time my cell phone they had promissed me that if it doesnt get repaired they will provide us with a delivery order through which we can buy a new phone from a store nearby. now they are rudely telling us that we will exchange your phone with unpack phone. i have paid 14 grands for this phone and in return get rude answeres from them no help and on top of it we call them more than once than mr rahul of f1 services mumbai charni road gives us rubbish and back answeres us as if we are beggers. they even dont know how to talk to females they tell BLOODY YOU to my sister. I seriously regret buying xolo companies more than 13 odd phones as they dont have the capability to withstand and help customers infact it feels as if they are our customers and we are begging them and telling SORRY SORRY for the biggest mistake of buying phone of your company.They should be shameful for not replying online queries and mails also. my id is [protected]@gmail.com