[Resolved] Xolo — defective mobile sent & not solved my problem | |||
hello sir, i my self keyur suthar from bharuch Gujarat. i had purchased xolo q2000l mobile from snapdeal in August 2014. after purchase of 1 month there was problem in mobile software so i contact xolo service center & they reset my phone & reset all software.after 1 month o[censored]se there was again problem of touch. mobile's touch key not sensing so i had given it to again xolo service center on 1st december 2014. after 15 days they gave my mobile back its touch problem solved but they had create three more problem in my phone. 1) phone flash light not working. 2) phone's inbuilt memory getting decreased to 8gb to 2 gb. 3) android system has stopped msg arrived on screen frequently. so i had given it back to xolo center on 17 th december2014. but till today they are not giving me proper answer & not telling me status of my phone & said me please wait. after purchase of mobile i had given my phone 3 times to service center & this time from last 1 monthmy mobile was in xolo service center. & not gave me reply. please help me to get my mobile back. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jan 21, 2015 Xolo Customer Care's response Dear Mr. Suthar,
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 05.01.2015 regarding XOLO Smartphone (Q2000L); as discussed we would like to inform you that we have dispatched the handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in
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 2 Comments | |||
Comments
my work order no is[protected]
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Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 05.01.2015 regarding your complaint for your XOLO Smartphone (Q2000L). As it is confirmed that you have already submitted your handset at our service centre. We request you to kindly share the work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in