[Resolved]  Xolo — Deficiency of service for Xolo A600

Address:

New Delhi, Delhi

That I am the owner of Xolo A600 with IMEI No. [protected]. I was having touch Screen Issues with this mobile and got it to the authorised service centre (JMV TECHNOSOL, Kalkaji) for repairs on 11/09/2014 and they issued work order No.[protected] The service centre representative assured me that the phone would be returned within 20 days as it was under warranty. That I had a similar complaint against the same customer care people for which legal notices were duly sent and consumer complaints have been filed in District Consumer Forum and the same is pending adjudication before the Hon'ble District Forum. I had informed the service centre representative regarding the same and had requested them to give me a standby phone to which they issued me a mobile handset A500, with IMEI No. [protected]. It was only when I started using the standby phone that i realised that it too was defective. I was frustrated with the constant lack of attention and deficiency in service meted out to me. That I was compelled to buy a new phone of SAMSUNG make and model. That I had contacted the owner JMV TECHNOSOL, Mr.Ritu Raj, I contacted Mr.Chandan, Area Manager of XOLO Mobiles. I also approached the Service centre representatives on number of occasions. Until date i have not received my phone. Around October 15th, 2014, I received a message on my mobile phone stating that my mobile is ready for pick up. On October 31st I had visited the service centre where they gave me a white second hand mobile handset which was in extremely bad shape. I had requested the service centre representative to give me a black A600 as originally the handset which I submitted was also in black in color and was barely 2 months old. I was assured by the Service Centre that I would be given a factory replacement model of the same make, model and colour which did not happen. That i was constantly visiting the service centre on regular internvals as I had experinced their exceptional after sale service befor also. That in the month of December i was informed that TECHNOSOL, waas shifting its base and had sttopped dealing with after sale service of XOLO mobiles. After keeping my phone for nearly 90 days they told me to go get a new work order from LAJPAT technocare.(technocare solutions pvt ltd e 26 central market lajpat nagar ). When i refused they said that they will generate a new work order and give the same to me then I can collect my replacement handset. The service centre people from JMV called me, and took my standby phone and the old work order, gave me a new work order from lajpat nagar and asked me to collect my phone from there. on 11th December i was utterly humiliated in the Lajpat nagar customer care centre where the receptionist was extrmly rude to me. I was made to stand for an hour and the same phone, white in colour, 2nd hand piece which was rejected by me earlier was given to me. When i protested they took my old work order and phone, generated a new work order and asked me to come after 10 days too collect the phone. Work Order from JVM TECHNOSOL, 1.[protected]/9/2014 2.[protected]/12/2014 3.[protected]/12/2014. There has been no proper service provided to me as a consumer even though there has been a similar case of deficiency of service in the past by XOLO.