[Resolved]  Xolo — Headphone issue

Address:Kanpur, Uttar Pradesh

Dear Sir/Mam, I had a discussion with your costumer care executive Ms. Rupali on 18.06.2014 at 11.00 AM. She suggest me for a visit to service centre and also she assured me for forwarding my feedback to the concerned team for resolve my query. But unfortunately I want to keep in your knowledge that I got the same reply from your service centre "Come after one week". I visited next day after discussion. Kindly look into the matter. -- ... Regards Vinay Gupta (B/o Rahul Gupta) Mob: [protected] On Wed, Jun 18, 2014 at 11:55 AM, xolo care <[protected]@xolo.in> wrote: Dear Customer, Thank you for your Email. As per telephonic conversation with our advisor we have captured your feedback and also forwarded it to our concerned team for resolution, will get back to you ASAP. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us.[protected]Toll free) |SMS No. [protected] | From: VINAY KUMAR [mailto:vinay.[protected]@aesl.in] Sent: 12 June 2014 18:49 To: [protected]@Xolo.in Cc: [protected]@gmail.com Subject: Not providing my headphone Dear Sir/Madam, I would like to keep in your knowledge that I had purchased a Xolo Q2000 mobile handset on 25/01/2014 from M/s Chauhan Communication, P. Road, Kanpur. its IMEI no is [protected]. My headphone is not working properly so I submitted in Xolo service centre on 25th May 2014 for repairing within the warranty period. Your service centre code is 1300066, Name- Shivas Technologies and contact detail is [protected]. I received the sms from Xolo care “your device is repaired and collect from service centre as earliest its notification no. is[protected]” but when I visit at the centre for collecting my headphone the concern person deny to giving me and said come after 2-3 days the repairing is not done yet. I already visited four times at you centre but they gave me the same answer. If you don’t want to give my device tell me in clear word, why are you mentally harassing me. If the person showing his patients that not means he is fool. This is last time I am requesting you kindly look into the matter and arrange my headphone as soon as possible. If you help me will be appreciable. Don’t try to necessitate me to take any legal action against your service. -- -- ... Regards Vinay Gupta (B/o Rahul Gupta) Mob: [protected]
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Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2014
Xolo Customer Care's response
Dear Mr.Gupta Thank you for giving us a chance to assist you. This is in reference to your complaint dated 20.06.2014 regarding XOLO Smartphone. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
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