[Resolved] Xolo Mobile — Bad experience o[censored]sing mobile within 15 days.

Cloud Cse 2011

from Delhi, Delhi

Address:	628008
Website:	www.xolo.in

Sir/Madam, I have bought xolo mobile via snapdeal and i got the mobile delivered by 20th nov 2015. Within 15 days o[censored]sing the Touch become irresponsive . After i gave it to the Xolo service center . They have replace the Screen Touch and got it by 4th Jan 2015. Again after 3 days the mobile is not working . What i need is a 100% solution with Replacement of Good Mobile (without any Defects ) .. Bought the Xolo with interest but not had the Mobile for even 20 days in my hand in working stage ...

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 09.01.2015 regarding your complaint for your XOLO Smartphone BLACK. As discussed with your father on the avail number [protected], we request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in

Verified Support

Jan 11, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 09.01.2016 regarding XOLO Smartphone Black; as discussed we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in

Verified Support

Jan 13, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 11.01.2016 regarding XOLO Smartphone BLACK; as discussed we would like to inform you that your handset was ready for delivery at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in