[Resolved] Xolo Mobile — Change of mobile parts while servicing

sudhakarrajulu

from Chennai, Tamil Nadu

Address:	600029
Website:	www.xolo.in

Given XOLO phone service @ Digital Communications[protected], T Nagar Chennai with issue of Not charging and Back camera not working on 23rd Nov 2015 ( WO No.[protected] after the service I have received the phone on 11th Dec with change in my panel (Black to White) while enquiring they reverted check wheather the phone is working or not don't revert on the panels. After few days the phone got problem with MIC not working, Ringer Not Working, SIM2 Not Detecting and Loudspeaker not working. ( WO no:[protected] dtd: 28th Dec 2015) While asking about our Old panel they are reverting if you want the phone or panel if it take your phone and we wont Service the phone the employee is reverting. Will Go legally on this. Sudhakar E [protected]

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 29.12.2015 regarding XOLO Smartphone OPUS3; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in

Verified Support

Jan 11, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 29.12.2015 regarding XOLO Smartphone OPUS3; as discussed with you and service center we would like to inform you that we have dispatched the repaired handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in