[Resolved] Xolo Mobile — Moblie hand set xolo a1010 imei 1:[protected] bill no 532 | |||||
Dear sir / madam, I have purchased hand set dated 02/12/2015 but in the months of july 16 little bit problem of charging and hanging i visited the mathura dampier nagar service center and submit the mobile phone after few days i got a call your set is ready due to busy scheduled i send my office boy for taking the hand set he not checked the hand set and when i got the set, it was not repair. Again i visited the service center hi told me that your set was water damaged, part missing and set opened by local engineer. When my set in warranty why we taking help of local engineer. I call to helpline number logged a complaint, visited the retailer shop where we purchased the phone but no response from any one. Regards Name bhupendra kumar Mob. [protected], [protected] Email - [protected]@rediffmail.com Was this information helpful? | |||||
Oct 11, 2016 Complaint marked as Resolved issue not resolved Xolo customer support has been notified about the posted complaint. Verified Support Sep 09, 2016 Xolo Customer Care's response Dear Mr. Kumar, Greetings for the Day! We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention. As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action. For any further query or feedback, please contact us at [protected]@xolo.in Regards, Satyaveer Yadav XOLO Care www.xolo.in Verified Support Oct 27, 2016 Xolo Customer Care's response Dear Bhupendra, Thank you for writing to us at XOLO Support As per our telephonic conversation, we would like to inform you that the physically damaged device will be considered as out of warranty and repair will be carried out on chargeable basis. Further, we request you to kindly pay visit to any of our XOLO service partner nearest to you for satisfactory resolution on your concern. For any further query or feedback, please contact us at [protected]@xolo.in Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in | |||||
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if i not found any resolution i will take help of other govt. bodys.
Thank you for writing to us at XOLO Support
As per our telephonic conversation, we would like to inform you that the physically damaged device will be considered as out of warranty and repair will be carried out on chargeable basis.
Further, we request you to kindly pay visit to any of our XOLO service partner nearest to you for satisfactory resolution on your concern.
For any further query or feedback, please contact us at [email protected]
Regards,
Satyaveer Yadav
XOLO Care
[email protected]