[Resolved] Xolo — Mobile repaired under warranty but not working and also not satisfied next they are saying phone is out of warranty job bard is complited. | |||
FOR XOLO Q3000 IMEI NO = [protected] my complain number is[protected]dated-24/4/15) their is authorized service station Akshar commnunication in Ankleshwar (Gujarat) .. their is replacement of speaker & ringer on date(27/4/15 at 5 pm) given me phone for one day trial but it is not working properly when today (28/4/15) i visit the service station to return the phone sending through a company but they did not accept by saying that it is out of warranty. my bill date is 26/4/14 i complaint the phone on repair 24/4/15 and they replaced the speaker on 27/4/15 and without satisfied me they are not accepting after one day off trail but phone having also under problem .he is saying that job sheet is completed so we are not accepting the phone. i strickly required the phone to be repaired under warrenty because my phone was given to service station before my billing date and this is regarding same problem not another. waitting for positive soloution for company better progress with coustomer service satisfaction. Regards Ashok R Patel [protected] [protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Apr 30, 2015 Xolo Customer Care's response Dear Mr. Patel,
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 28.04.2015 regarding your complaint for your XOLO Smartphone. As discussed with service centre it is confirmed that your handset is out of warranty.
In addition, we request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number with us so that we can provide you the exact estimate amount after post diagnose by the service centre.
For any further query or feedback, please contact us at reach.[protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
reach.[protected]@xolo.in
www.xolo.in
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