[Resolved]  Xolo — My phone XOLO Q800 is not repaired and delivered from the service center/Company

Address:

Bangalore, Karnataka

I have brought Brand New XOLO Q800 Model on 7th December 2013. The cost of the Mobile is Rs.10399 with Warranty of 1 year.The IMEI number for this model is [protected]. It was working fine until 15th June 2014. Suddenly, the Camera was not working from 16th June 2014 and hence I have given the mobile phone to repair to - Shrishti Services, Bangalore on 17th June 2014 - Work Order Number is[protected].I got to know from Service Center that the problem is with Mobile MotherBoard and I was asked to wait for 20 working days to get it repaired. On 19th July 2014 I got SMS from company that the handset is been repaired and sent to the service center. Up on receiving the SMS, I approached Shrishti Services center but at that time I got to know that the phone was not getting switched on, this issue was not there when I handed my hand set to service center. As still there was issue with the handset, Service center said that they have mailed the issue to the company and they have not yet recieved the response from Xolo company. Till today the same response is recieved from the service center. When I called the XOLO customer care they said that the complaint which was recieved on 17th june has been resolved and the handset is been delivered to the service centre and they have not recieved any other complaints. The person in the service center tells me to drop a mail to company and he can only help me only if he recieves any reply from the company with no resolution time(may be a day/month/year). And the customer care people told me that I have to be in touch with the service center only as they have no complaints regarding the current issue.We have (being?) believed in XOLO and invested Rs. 10399, but this is not the Service which we were expecting. I lost my patience here and I need quick remedy for this issue. Either, - I need the repaired Mobile (IMEI [protected]) - I need the brand new mobile with the same model (Q800) with warranty OR - I need the brand new mobile which is not less that Q800 model with warranty OR - Return back the amount - Rs. 10399 Thanks in advance, Sowmya