[Resolved] Xolo — No proper sugestion to customer | |||
I have brought Xolo A800 one and half year before @poorvika mobile store.The mobile was to good.before a month my mobile touch has suddenly got problem.so i took my mobile to poorvika they gave the service centre number and address(DEPROSY TECHNOLOGIES).in that service centre they said me the warranty was over a month back so i gave in out warranty they said the touch cost will be around 2000 i also acpect it and they said the mobile will be ready within 2 or 3 weeks.but it almost 1and half month over.I called to them they said your mobile will be send to company after the mobile made ready i will call u but still now i not get any phone call from them but i call them day before yesterday they said the touch cost 7000 is it posible the actual price of the mobile is around 11, 500 before 1 year but the price was totally reduced now to 8000 something.And also i said please return the mobile but they said after coming from company i will call the service man replied me but still now I not get any call.Its a way to treat the customer ? i[censored] r like this then how i will suggest your products to my friends and relatives.And thank you for your good treat. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 18, 2014 Xolo Customer Care's response Dear Mr.Kishore,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is to your email dated 14/09/2014, regarding your XOLO Smartphone A800. We would like to inform you that your handset has already been for dispatched from our end.
Further, we would like to request you to kindly provide us some time our service centre team contact you shortly.
Also, we would like to inform you that you may track online through DTDC docket number:V18846898
For any further query or feedback, please contact us at reach.[protected]@xolo.in
Warm Regard’s
Bharti Singh Rawat
XOLO Care
www.xolo.in
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3 Comments | |||
Comments
My mobile imei no [protected]
Reply
Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
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