[Resolved] Xolo — pathetic service by XOLO service centre

Dinesh2805

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

Hi I bought xolo q600s from snapdeal in JUNE 2014.From the very beginning problems started occuring in the handset which are : 1) Automatically turns off randomly 2) FM radio is pathetically unclear with lots and lots of noise making it unbearable 3) Hangs very often So I took the phone to F1 infosolutions and service New delhi on[protected].Now today is[protected], which is a month since I gave the phone to the service centre. The phone number provided of the service centre ([protected]) always gives the busy tone and there is no alternate number provided.The call centre tells me that the phone repair status is still in process. Please don't request me to pay visit to the service centre unless I get to talk to them(service centre) over the phone first as I don't have that much time to waste just waiting for my turn which was around 4 hours last time.

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Complaint marked as Resolved

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr.Dinesh Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 22.09.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone Q600. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Dinesh2805

from Noida, Uttar Pradesh

Did you even read what I wrote in my complaint? Quoted from the above complaint-"Please don't request me to pay visit to the service centre unless I get to talk to them(service centre) over the phone first as I don't have that much time to waste just waiting for my turn which was around 4 hours last time."The Xolo service centre to which I gave my mobile (Xolo Q600S) is F1 infosolutions and services, New Delhi .The work order number is[protected].Please get that service centre to call me on the number - [protected].I won't be paying visit to the service unless I get to talk to them.Otherwise I am taking this to the consumer court.
Thankyou