[Resolved]  Xolo — Worst Phone need refund

Address:

Bangalore, Karnataka

I placed an order on FLIPKART for XOLO Q1100 on 13 March 2014. IMEI No : [protected] It was priced Rs 13399. And was delivered to me on 17th March 2014 and I started using my phone from 19th March. Initially I had minor issue like notification bar messages were gibrish this includes phone and whats up messages. Also there was overheating issues. I called Xolo care and they asked me to reset the phone and re-install the apps again and started using. However this did not make a difference. I was not very concerned of the messages and started using though it was overheating. Lately SIM slot1 was intermittently working and all of a sudden USB cable stopped working then I was forced to take it to service center (INDIRANAGAR) on 26th April 2014. They flashed the software and gave a new cable. However issue persisted temperature was rising up to 57degree Celsius. And on 29th April the phone was completely off (Switched off)and again I took it back to service center they says that main board has to be replaced and will be sending it to NODIA with work order number being[protected]. Docket number (d[protected] and after 3 weeks I went to collect the phone on 19th May 2014. I see there is major dent at the bottom right edge of the phone. Service center people says that it might have happened during transition which is common and they cannot take responsibility on such things. I requested them to replace my phone they denied stating its common issue. I powered on the phone SD card is not detected. Restarted the phone and it did not power on again. So got a new work order number (C[protected]. I then contacted the Area service Manager for XOLO via email his name is G.Jeevithan. He assured me that he will look into matter and resolve it to my satisfaction. Since I was not getting any response via email. I contacted him over the phone and he told that he needs more time as he will replace it with a new handset (not the accessory). I agreed upon it. Later I tried contacting him several times his number was busy. Finally I spoke to him on 31st April 2014. He was interacting with service Centre and sent me a message (sms) asking to wait as he has forwarded the pics to the next concern and never contacted me again. Due to this situation I have wasted my time/ Fuel/ multiple phone calls to service center and customer care. Am undergoing a mental pressure and still no clue what is happening with my phone. I am without a smartphone for more than 3months now. This has caused me lot of inconvenience to do my office work such as Outlook, Communicator etc. I cannot carry my laptop everywhere I go. I NEED A COMPLETE REFUND FOR MY PHONE