[Resolved] Xolo — Worst service by service center and customer care call center

Anandparab

from Delhi, Delhi

Address:

North Goa, Goa

I had submitted my phone on 28/04/2014 for repairing at xolo Authorized service center KSP Services Kolhapur
and till the date they have not repaired the same. I have made inquiries many time by visiting the Service Centre but Every time I is to get the same Answer that "we don't have display of this phone". Can you tell me why you are manufacturing such a product for which Parts are not available.
I have also mailed the details to the [protected]@xolo.in on the 04/06/2014 but they have also not given me any satisfactory Answer they only told me that they will escalate the issue to the Backend team.
If I will not got my handset By end of this week i.e. by 21/06/2014 I will give complaint in consumer court all this mental harassment by xolo service center and the Xolo Customer Care.

Regards
Anand Parab
anand.[protected]@gmail.com

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2014

Xolo Customer Care's response Dear Mr. Arnab Thank you for giving us a chance to assist you. This is in reference to your complaint dated 17.06.2014 regarding XOLO Smartphone Q700i. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in