[Resolved] Xolo — Worst Service & Customer Care | |||
My name is A.Anandbabu from Coimbatore, TamilNadu. My xolo mobile model Q900, IMEI No- [protected]. My Work Order No.[protected]/[protected] F1 Info Solutions & Service, Coimbatore, TN - 641006). The Work order attached with this mail. Mobile Problems are 1. Display dead - Display dead on every day 2 to 3 times. 2. Camera - All photos are in white shade. Pictures not in clear. 3. Battery - No battery backup. Weak backup (1 Hr to 2 Hr backup only) 4. Mobile Heating - Heat comes in mobile while charging 10 minutes and call talking 10 minutes over. 5. Display - Dusts in display and Hangs I given in service center for repair they are says (Mr.James) we send the mobile to factory for repair. Repairing times takes 7 days to 10 days. Now 12 days is over[protected] to[protected]. Till now the phone status not known. I called to Customer care dt 03-11-14 i given a request to immediate delivery. The Request No.984865 (to Mr. Amar Gupta). Again i called to customer care dt 05-11-14 this time also the executives(Mr.Sanchit) not tells tell the exact status of the phone. The all peoples are says it will take some more day. I am not seen this type of worst service. I am using SAMSUNG and NOKIA mobile also. In this brands repairing and replacement time maximum is 10 days. Only one person available in your factor for repairing all XOLO mobiles ?. The service center peoples also tells if the mobile comes from factory we deliver the mobile. We don't know the mobile when comes. What is going on your factory. Any higher official is there in your customer care or Factory reply me immediately. Otherwise i file a complaint in Consumer Court regarding this type of worst service. I am very much disappointed for buying this XOLO mobile phone. DONT BUY XOLO MOBILE Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Nov 11, 2014 Xolo Customer Care's response Dear Mr. Babu,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone.
This is in reference to your email dated 08.11.2014 regarding Xolo Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest.
We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Bharti Singh Rawat
XOLO Care
www.xolo.in
Verified Support Nov 17, 2014 Xolo Customer Care's response Dear Mr. Babu,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is to your email dated 08/11/2014, regarding your Xolo Smartphone. We would like to inform you that your handset has already been for dispatched from our end.
Further, we would like to request you to kindly provide us some time our service centre team contact you shortly.
Also, we would like to inform you that you may track online through DTDC Courier & Cargo Ltd: V19593011
Warm Regard’s
Bharti Singh Rawat
Xolo Care
www.xolo.in
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The Work Order No.[protected] / Dt.[protected]. (Work Order copy attached with this mail)(IMEI.No. [protected])
Problems are,
1. The sim contacts are not displaying. (Stored -250 contacts. Display- 230 contacts only). Every time I need to restart the mobile to get all contacts.
2. Not able to Delete and Save the contacts.Every time I need to restart the mobile to save or delete the contacts.
3. The camera is hangs when opening.
4. The display lights blinking in the 4 side edges of display screen and hangs the screen display.
5. Battery charge quickly drying.
6. Not able to make conference calls.
If possible to issue any new mobile (not used) like exchange. I will bare the extra amount. Because Q900 comes problem and Q900s also problem.
My home to service centre around 50km up and down. I am not able to visit the mobiles comes problems continuously. Today i need the exact status for my mobile without fail.
(My old Work order No.[protected]for Q900), IMEI.No. [protected] for your reference). If you have my Q900 mobile please send that to me. That Q900 mobile is very good compare to the Q900s mobile (now i am using).
The service center (F1 Info Solutions & Service, Ganapathy, Coimbatore -TamilNadu) Manager Mr.Vinoth given a commitment to return the mobile Xolo Q900s on[protected]Maximum)(After repairing). But the spares they are ordered (dt[protected] from Noida store still now not yet shipped. Then how they are give a mobile to me on[protected], how to honor their commitment.
Already i am informed to you regarding the last issue for my mobile Q900. After 45 days only i got the replacement mobile. Because the spares are not available for that mobile. At the time i am put a online consumer complaint then only the service center peoples are taking immediate steps.
i am not have any standby handset. I am using my sim in my friends handset (Because the sim card are now in micro sims suitable for Q900s).
Last time i am given for repair work Xolo Q900 (Rs.12000/- worth) mobile and you given replacement mobile Xolo Q900s (Rs.9000/- Worth)( Factory testing department used mobile. Not a new mobile )
Now that mobile also problem with in 2 months. At the time replacing mobile from factory side they are given a guaranty for that mobile (Mobile is in good Condition). But now the replacement mobile also problem.
I am not like to face the problems all times. I need the permanent solution immediately. Every time i am contact the service centre day by day and the mails sent to customer care for status of my mobile. This is not my duty.
I am very much disappointed in Xolo.
All other brands are taking maximum time of 7 working days to finish their major repairing work or replacement.
13 days is finished today itself . I am enquired in customer care today[protected] and given a request to issue a phone with in the week. And they are forwarded he request to the concern department.
In local service center technical peoples (F1 Info Solutions & Service, Ganapathy, Coimbatore- TamilNadu) already tested and they said the phone is have the problems of Display, Software, Camera & Battery . And the spare for this mobile is not available now .
Now the factory peoples are checking the same for the last 3 days. Till now the exact status of the handset is not informed to me. Now the status is showing only Under Repairing on last 3 days.
One mobile phone (already given a replacement mobile) needs how many days for repairing time?.
Everyday i am call to the customer care Toll free number[protected] and Care - Mail team Mobile No. [protected]. But still now they not confirmed the exact delivery date of repaired mobile or another replacement.
Every time i am facing this problem in XOLO.
Regards,
A.Anandbabu