Xolo — WORST Service & Response By XOLO

Address:

Gautam Buddh Nagar, Uttar Pradesh

You can find the whole story what was happened with my mobile since last six months… I got replacement of my Xolo Q900T (IMEI-[protected]) with XOLO Q1011 (IMEI-[protected]) and further with XOLO Q1010i (IMEI-[protected]). And xolo person ensure me that replacement mobile was totally brand new. But replacement mobile was also having problems like Proximity sensor issue, Hangs Up & the most important mobile was dead. The Workorder Numbers since I submitted my mobile to XOLO Customer Service are…. [protected] [protected] [protected] [protected] [protected] Now you suggest me what I have to do….I really disappoint with xolo person….as well as XOLO Brand. Hoping Positive Response from you ! Thanks. ———- Forwarded message ———- From: Himanshu Singh <himanshu.[protected]@gmail.com> Date: Tue, Dec 2, 2014 at 12:41 PM Subject: Reminder cum Legal Notice. To: [protected]@xolo.in Cc: Mayank Services <xolo.[protected]@gmail.com>, g.[protected]@xolo.in, pankaj1.[protected]@xolo.in, anil.[protected]@consumersforum.in Dear Sir, Greeting for the day ! As per trailing mail all of you know my issue regarding XOLO mobile. So, this is a reminder cum legal notice to you, with Consumer Forum Reference No.-547383. After 3-4 months i got replacement of my Xolo Q900T with XOLO Q1011. And xolo person ensure me that replacement mobile was totally brand new. But that mobile have also same category problem infect much deeper problem then old ones. Now, I am not going to talk to any xolo person or service centre. Now I want my full refund.. Regards Himanshu Kumar Singh +91-[protected] ———- Forwarded message ———- From: Himanshu Singh <himanshu.[protected]@gmail.com> Date: Fri, Nov 7, 2014 at 7:22 PM Subject: WORST Service & Response by XOLO To: [protected]@xolo.in Cc: Mayank Services <xolo.[protected]@gmail.com>, g.[protected]@xolo.in, [protected]@nationalconsumerhelpline.in, anil.[protected]@consumersforum.in Dear Shikha, Greeting of the day ! I purchased my XOLO Q900T (IMEI – [protected], [protected]) on 23 May 2014. I have started using the phone and only after 2 months I have started facing the problems. Initially there was only few problems like camera issue, mobile heating while Charging & Calling. I have submitted the phone to XOLO service center (Mayank Services, Uttam Nagar) in Delhi dated 23 August 2014. After 25 days there was no any response from XOLO then I started follow-up from XOLO Personal regarding my mobile. Finally I got my mobile after 39 days, but issue was not resolved also in addition mobile returned with more problems than before. Again I submitted my mobile to same service centre with workorder no.[protected] on dated 15 October 2014. During this service I already many times send mails & talked to XOLO personal, Service centre Head Office, Noida (Mr. Akash / Mr. Pankaj and also Mr. Sandeep ). Every time they told me that – ” I specially checked your mobile now its working properly “. but when I received my mobile nothing changes found in my mobile. camera issue & heating problems still same . Apart from this some additional problem occurs in my mobile while service – Auto-Rotation not working, Notification Light (Top left corner on screen) also not working, Mobile goes automatically shut down, Slow operation/ mobile hangging problems. Submitted phone here 2 times, but not able to repair, they lied to me every times that phone has been repaired. When I complained to Mr. Akash he simply replied that-” please submit your phone to service centre, I promise you this time I’ll give your mobile totally ok in condition.” Anyway, Ones again I submitted my mobile to XOLO service centre with workorder no.[protected] on dated 30 October 2014. And till date I don’t have any response from XOLO. WHEN I PURCHASED PHONE, IT WAS NEW IN MARKET. BUT NOW TECHNOLOGY HAS DEVELOPED AND THIS PHONE IS OBSOLETE AND IS NOT UPGRADABLE AS WELL. SO, NOW I WANT ANOTHER MODEL WHICH IS LATEST AS PER MARKET OR FULL REFUND SO THAT I CAN PURCHASE ANOTHER PHONE. I AM FED UP WITH XOLO’S BEHAVIOUR. YOU PEOPLE KEEP SAYING TO SUBMIT PHONE TO SERVICE CENTRES AGAIN AND AGAIN. I HAVE ALMOST SPENT ANOTHER RS.2000 JUST BY GOING TO SERVICE CENTRES AND REPEATEDLY CALLING YOU PEOPLE. Since last 3 Months (aprox) my mobile is on your service centre. Now it’s enough. I WANT FULL REFUND FOR THE PHONE. YOUR HELP WOULD BE HIGHLY APPRECIATED. Thanks & Regards Himanshu Kumar Singh +91-[protected] +91-[protected] On Sat, Nov 1, 2014 at 8:18 AM, Xolo Care <[protected]@xolo.in> wrote: Dear Mr. Singh, Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your email dated 29.10.2014 regarding your complaint for your XOLO Smartphone (Q900T). We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Shikha Dhawan XOLO Care http://www.xolo.in