[Resolved]  Xolo — Xolo 3gb black with black case cover (Warranty issue)

Address:501401

Please Help me .i am buying my xolo 3gb black... from the date 4 May 2016 and I am using this phone for 3months and it slowly get hang, and system ui doesn't work properly..then the important one is it suddenly turn off!! It totally make me shocked!! I tried to on but its useless!! My order id:[protected] and I tried looking for my warranty card also it was empty and not filled anything?? I had gone to the servicecentre also they asked me for the order slip...not that warranty card pleased help me my order email ([protected]@gmail.com)
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Oct 16, 2016
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Sep 14, 2016
Updated by Rockingham
I am buying xolo 3gb black and my warranty is not filled and it's empty my phone suddenly it shutdown without any reason am using for just 3mnths...i can't believe becoz i havent even drop the fone!! Before that i also found it always hang and my adapter also it has a bit rusty in it...!!???please help me..order id [protected]
Verified Support
Sep 15, 2016
Xolo Customer Care's response
Dear Rockingham,
Greetings for the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Complaint comments 

Comments

I have the same issue about the ringtone I have xolo black 1x and I am not able to set the another ringtone from sd card for incoming calls need to know what can be done about it my email ID is [protected]@gmail.com
pH no is [protected]
Xolo Customer Care's response, Sep 26, 2016
Verified Support
Dear Mr. Geddapu,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your device.
We would like to inform you that we have tried to contact you on 08143345535 however, number was not contactable.
We request you to share your alternative contact number or alternatively call us back on our customer care helpline number 1860-200-7500 for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Please provide me xolo Q500 battery. [protected]
Xolo Customer Care's response, Sep 26, 2016
Verified Support
Dear Mr. Jain,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your device.
We understand that you want to purchase battery for your XOLO Q500
As per our telephonic conversation, we request you to kindly get in touch with our service center and place an order for battery
We value your relationship with XOLO and assure you of our best services always.
For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at 1860-200-7500 for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

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