[Resolved]  Xolo — Xolo phone non response to complaint

Address:

Ahmedabad, Gujarat

We had purchased a Xolo A500S from Flipkart as per bill dated 13 Dec 2013. (bill is attached) It developed malfunctioning in May 2014 - the vibrate mode would not stop, the phone was constantly vibrating. We submitted the phone to Xolo customer care at Ahmedabad on 26th May 2014 (the job sheet is attached). After 2 weeks on enquiry we were told by the customer care representatives that we will have to pay for the repair. This apparently was conveyed to them by Xolo. We said nothing doing we will not pay for this since it was a technical fault. They said they will return the phone within 10 days in that case. Now it is almost 6 weeks there is no positive response from them. I had emailed on [protected]@xolo.in and they replied that they will get back to us soon. Xolo has not given us any definite information about the status. I demand that we be paid back the cost of the phone. We look forward to your support in getting this resolved at teh earliest. We are extremely inconvenienced by the non availability of this phone which we had bought based on a lot of trust.