[Resolved] Xolo — Xolo q1000 opus - problem

Ramamoorthy Sudharshanam

Address:

Chennai, Tamil Nadu

Last month, I bought a new mobile Xolo Q1000 opus in Flipkart.Order no.OD[protected], Dated JULY 20, 2014.But lot of problems already in a new mobile, Which I bought. Problems are, Mobile Auto ON/OFF, Camera flash problem, Ear speaker problem. I went to XOLO SERVICE CENTRE at Spencer Plaza Chennai.They rectified the problems, except the Mobile Auto On/Off.They are telling the reason is, Accessories like Battery not available in Spencer plaza centre.Service centre persons are not giving their suggestion properly. I worried about purchasing your mobile, because o[censored]navailability of accessories.Kindly replace the mobile, or rectify the problem.Otherwise, I can legally handle this issue.Do the needful one.

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Complaint marked as Resolved

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr. Sudharshanam Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 22.08.2014 and on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone A1000 OPUS. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in