[Resolved]  Xolo — Xolo service 1.5 months delay

Address:

Hyderabad, Andhra Pradesh

Dear Xolo,
I feel myself very sorry to choose XOLO a phone. You know why???


I have owned a few branded phones (LG, Nokia...) before opting to buy XOLO A700 (Imei:[protected])
on 23/12/2013 because I was always an admirer of SPECS and DESIGN rather than The BRAND.

Well, A700 sported a good look and nice specs which tempted me to buy it.
So, I bought it ( perhaps biggest mistake)..
after month when I played videos phone started getting heated,
after couple of months EAR piece started breaking, I thought it may get cleared after a while or I started living with it because fear of SERVICE DELAY.

Unfortunately after the 6th month phone's TOUCH was not working sporadically ...with in 2 months time touch screen stopped responding on all EDGES, so I left with no option but to give to the service.

NEXT, I have taken the MOST BOLD DECISION of my life, i.e I called XOLO customer care, first they told me, my phone gets PICKED by their executive, Later they said they have their PICK-UP point C9-EXTENTION @ MEhidipatnam, Hyderabad.
I went their by travelling 20 KMS ( fortunately I'm From Hyderabad), it was said they r not collecting XOLO phones, then I returned
home, when I called customer care repeatedly they gave me another address.

i.e SIRI COMMUNICATIONS, Khairathabad.

I have deposited my handset with them on 23/12/2013.they said it will take 15 days.
I called after 15 days they said it will take one more week, since then I have been calling them and they kept saying
" IT WILL TAKE ONE MORE WEEK".
then I called Customer Care ...apparently they dont have any idea.
their response "" YOU PHONE UNDER PROCESSING"". even after one and half month the phone still under processing.

how does it take 2 long months to repair a single phone YET XOLO WILLING TO SPONCER "LIVERPOOL" very funny.


besides the person at SIRI COMMUNICATION( ph: [protected], I dont remember his name) kept my phone on BLACK LIST it means I cant even call him .
how pathetic is this.

finally, dear xolo I would like to know when will I receive my phone.

and please Forgive me for choosing XOLO and troubling you.


yours once trusted customer

Shanker J.
[protected]
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