Xpressbees Logistics — false status update on shipment and non-delivery

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	Xpressbees.com

Immediate attention to the concerned

Ref: awb - [protected]

Reference to the above, it was pathetic experience by me from customer care of both icici bank & xpressbees courrier agency.
Am getting daily messages that 'attempted to deliver the item, but missed you' and while tracking the shipment status online in xpressbees website status showing ' consignee is not avilable'.

In this regard, i would like to inform you that since 15.9.2017 am very much available at my address with family. Am receiving my regular courriers without any issue. I also sent mail to icici customer care in this regard who has responded as below. Also taken up with xpressbees by responding online qquery in thier website. Also spoke to customer care executive who has assured delivery everyday, but not dellivered consignment so far. Infact he took his local service executive (Hyderabad) mr durga on conference call who assured that delivery will happen by eod 19.9.2017. Despite all this the consignment was not delivered yet, but this morning again i got sms stating that unable to deliver the item and contact customer care for any address changes.

Ground reality is that no delivery boy approached my address to deliver.in case delivery boy unable to find, he could have called me and take help in finding address. Neither called nor delivered despite my followsup with both customer care offices. Its rediculous having such kind of customer service who doesnt care to understand and resolve customer problems.

Both customer care i. E. Icici bank & xpressbees attention that please ensure delivery of the said consignment by eod 21.09.2017 positively. Otherwise am not responsible for further consequences. Now its upto you to take further course of action in delivering the consignment.

Janardhan