Xpressbees Logistics — My items stuck at one place for past 15 days.

Address: Building# B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra - 411014

I have ordered book from DelhiBookMarket.com on 28 september, 2024 who shipped the package via XpressBees Logistics courier. The shipment is stuck at one place as shown in the shipment tracking. The tracking id of the shipment is - [protected]. The estimated delivery date was 3rd october, 2024. After making thousands of calls to the customer care of XpressBees, no call has been answered or received. I got no help from the Delhi Book Market as well.