Xpressbees Logistics — Order not delivered and fake reason for no delivery

Address:

Bangalore

I had placed an order from firstcry.com to be delivered in Bangalore pincode 560103, Bellandur and they used the xpressbees service and the order was to be delivered on 26th June'21 but has not been delivered till now..they just sent a message on 26th morning at 8.02 am that the order is out for delivery so I waited till 6 in the evening but no delivery done as assured by their customer service will be done before 8 pm..and after that when I checked the firstcry website to see the tracking details, it was really bad of them to just write their unsuccessful delivery attempt reason being customer was out of town...how dare they do it without themselves showing up.and the time they write the update status was shown as 8.05 am how can they out for delivery at 8.02 delivery attempt at 8.05 ..worst service just wish to cancel the order..cause today also it's out for delivery since 11.26 in morning but it's afternoon 3.15pm but still not delivered and no updates either or call.what do in such case...just so furious