We sent the package to the buyer on Mar 06, 2024 12:42 containing 3 pcs of Raymond Gift Packs the shipment was tampered with during transit and 1 piece has been stolen out of 3 from the box and then the box was repacked with the cello tape. the buyer did also raised the concern at the time of delivery but FE delivered it and asked to contact the seller.
The packaging video and image of the sent product are attached herewith so that you can verify that 3 pcs were packaged and sent to the buyer and the package weight was 4595 gms. The buyer didn't make the unboxing video as she is a 70-year-old lady and is not very familiar with technology her son who is an NRI ordered the products for a marriage function at home, but she opened the package in front of the FE and also complained about the missing product to the FE, you can confirm the same with him. we also spoke with FE on phone no. [protected] and he confirmed over the call that only 2 pcs were present inside the box at the time of delivery. the call recording is attached for your reference. So, please investigate to catch the culprit and reimburse us for the loss. https://www.dropbox.com/scl/fi/wcqkr5dyxitu39osa6at0/[protected].mp4?rlkey=pcerb...⇄ https://www.dropbox.com/scl/fi/mi2bu3iegyoipc9akl08h/[protected]-1.mp4?rlkey=tx5...⇄
the complaint raised with the xpressbees on 11 Mar, 2024 against escalation id #804970 but till date no resolution has been provided and no one is responding to the case. Was this information helpful? | 
