Xrbia — not clearing loan of cancelled flat

Its my second complaint.
I booked a flat in 2016 (C2 019), xrbia cancelled that flat due to plan changes and offered me new flat (A4 009).
But bank is deducting emi for the flat that has been cancelled.
Bank says to clear the loan of flat (C2 019).
Since xrbia changed the plan, they promised to clear the loan, but from last 5 months they have not cleared the loan. Every month i visit palm beach office, staff says the cheque will come from pune xrbia head office.
Xrbia is a reputed construction firm, atleast the head office should have some commitment towards their customers..
I don't even know my grievances is really read by any of xrbia educated and qualified staff who has some responsibility and commitment for their customers
From. Jayanand navgire
X ray technician
Wockhardt hospital.