Y-Axis Overseas Careers — Fees refund refusal

It's been almost two months since I posted my complaint here about my request for y-axis to issue me a refund because of the change in my circumstances which made me reconsider my immigration plans. But they rejected my request even though I specifically told them that there has been a change in my situation.

Unfortunately, after thoroughly contacting y-axis company I have come to realise that I must have been more careful when I signed that contract with them. Because it turns out that all they care about is money and nothing else.

I am hereby advising anyone who wishes to benefit from their services to be cautious and better to stay away.

Don't believe whatever they say to you before you sign the contract because it is just a trap.
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Y-Axis Overseas Careers customer support has been notified about the posted complaint.
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Dear Alfnop,

We trust this email finds you well.

We've noticed your recent attempts to escalate the situation to various departments, and we would like to reiterate our perspective once more.

In accordance with our agreement, once your checklist has been issued, a refund is not feasible. The clauses concerning withdrawals were clearly defined in the contract that you personally endorsed, and it is governed by UAE Law. This contract was meticulously crafted to ensure transparency and clarity for both parties involved.

It's crucial to underscore that you conducted thorough due diligence and fully comprehended the terms before signing the contract. We, too, are committed to upholding the terms of the agreement, which have been established to address scenarios like the one at hand.

We've diligently delivered the service as per the agreement in a timely manner until you decide to abandon your application and withdraw from the service for your personal reasons. Our responsibility included providing a tailored checklist for your profile and the necessary documents for that, which we have fulfilled in accordance with our agreement.

We understand that your circumstances may have changed, leading you to seek a resolution.

However, the only recourse available is to put your case on hold. We're more than willing to assist when your circumstances evolve in the future.

Thank you for your understanding.

Regards
Customer Relation Team
Y-Axis Overseas Careers

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