I am writing to express my dissatisfaction with the service I have received from Y Axis. On 18 Dec, I engaged your services for an initial assessment report for Australia Permanent Residency, for which I paid a sum of 2380/-.
The agreement, as confirmed during our initial meeting with Vimla Nair on 18 Dec 2023, was that the report would be delivered within two days. However, it has been over a week since that meeting, and I have yet to receive the report or any update regarding its status. This delay is not only against the agreed terms but has also caused me significant inconvenience and concern.
I reached out to Vimla Nair on 22 Dec 2023 to inquire about the delay, but did not receive a satisfactory response. She keeps requesting the codes from me, but I'm wondering why. After all, I've already paid for your services as a seedsmen. If I'm expected to locate the codes and handle the assessment myself, then what exactly am I paying you for? Upon further follow-ups, I was repeatedly assured that the report would be delivered soon, yet no specific date or explanation for the delay was provided.
This delay has adversely affected my plans and preparations for my Australia PR application. The lack of communication and failure to deliver the service as promised has led to a loss of trust in your company’s ability to fulfill its commitments.
Given that the service I paid for has not been provided, I formally requested a refund on 22 Dec 2023. To my dismay, I was informed that there is a 'no refund policy'. It is important to note that this policy was not mentioned at any point during our initial discussions or the payment process.
Under these circumstances, and considering the non-fulfillment of services from your end, I am requesting a full refund of 2, 500. I no longer require report as I have decided to go with other consultancy. This request is based on the grounds of non-delivery of the promised service and the lack of prior disclosure about the refund policy.
I expect a prompt response to this matter, along with a clear timeline for the refund process. Should this issue not be resolved satisfactorily, I am prepared to take further action, including but not limited to seeking legal advice and sharing my experience with relevant consumer protection agencies.
I appreciate your immediate attention to this matter and look forward to a swift and fair resolution.
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