Y-Axis Overseas Careers — Unfair Practices and Misrepresentation

Address:Hyderabad

Respected Sir/Madam,

I, Ajit Kumar Singh, a consumer residing at Hyderabad, Telangana, wish to lodge a formal complaint against Y-Axis, a company engaged in providing visa and immigration services. The purpose of this complaint is to bring to your attention the unfair trade practices and misrepresentation that I have experienced with Y-Axis, as elaborated below.

I availed Y-Axis's services for the UK Jobseeker Visa by making a payment of INR 45, 000. Their representatives assured me that their extensive connections in the UK would lead to active marketing of my profile, resulting in a minimum of five interview calls from employers willing to offer visa sponsorship.

Regrettably, despite three months having passed since I engaged their services, I have not received a single interview call. Whenever I sought updates on the progress of my application, I was provided with vague responses that lacked clarity and commitment, such as "You may receive a call after three months." This evasive behavior indicates that Y-Axis is engaging in deceptive practices to mislead clients.

I am deeply disappointed by the lack of results and value offered by Y-Axis's services. The absence of accountability and transparency in their operations makes it evident that they have structured their services as time-bound activities without genuine dedication to delivering real value to their customers. Furthermore, contrary to their initial assurances, I have only received two responses from employers, both of which were invalid as they did not pertain to visa sponsorship.

My discontent stems from Y-Axis's initial promise of a minimum of five valid interview calls, a commitment that they have failed to fulfill. Their actions have resulted in the wastage of my time, money, and mental peace.

In light of the circumstances, I kindly seek your assistance in filing a formal complaint under the Consumer Protection Act against Y-Axis for their unfair trade practices and misrepresentation. I hereby request your guidance and support in initiating the necessary steps to address this matter and ensure that Y-Axis is held accountable for their actions.

I am hopeful that the Consumer Protection Council will recognize the severity of this issue and take the requisite actions to safeguard consumers from deceptive practices. I am prepared to cooperate fully in the investigation and provide any necessary documentation to substantiate my claims.

Thank you for your attention and consideration in this matter.
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Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Complaint comments 

Comments

Since the filing of my complaint, I have not received any response from Y-Axis. I have also tried contacting them on multiple occasions, but my calls and emails have gone unanswered.

I am deeply concerned by Y-Axis's lack of response and their continued refusal to provide me with the services that I have paid for. I am also concerned that other consumers may be falling victim to their unfair trade practices and misrepresentation.

I urge you to take immediate action to investigate my complaint and to ensure that Y-Axis is held accountable for their actions. I am prepared to cooperate fully in the investigation and to provide any necessary documentation to substantiate my claims.

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    Y-Axis Overseas Careers Phone
    +91 76 7080 0000 [Head Office]
    +91 40 3058 9615 [Head Office]
    +91 40 3058 9614 [Head Office]
    Y-Axis Overseas Careers Address
    Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500082
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