[Resolved]  Yaantra — Damaged the phone instead of repairing

Address:

Unit No. F/7, Kohinoor Mall, Ward No. L, Kirol Road, Kurla (West) Mumbai - 400070

Gave mobile for repair and it took couple of days for them to inform and detect motherboard issue . They gave me estimate for motherboard replacement in case if i am interested but i asked to returned the device. Out of my surprise they gave me phone with screen glass broken with intact tampered glass..so it feels to me they do take out original parts which are in working condition and replace them with broken ones. It is very unprofessional of them to the treatment of the grievance complaint. It took almost 8 days for them to even notice this complaint and coming with standard reply...we can't do much and its not our mistake ( Intact tampered glass but screen damaged. Come on!! have some and show some decency to your customers and don't let your greed to play against their emotions)

RequestID - 338818