[Resolved]  Yaantra — Broken screen replacement with Defective screens and charged 5000/-

Address:

Yaantra - Bangalore, 2nd floor, sri chakravarthy complex, No. 53 to 58, VV Puram,, Sajjan Rao Circle,, Bengaluru, Karnataka 560004

This is regard to by service requests 341603 and 341538.

I intend to write a long post, I'm having horrible experience with these service requests.

Yesterday I had given my oppo f3 and Coolpad cool1 for screen replacement with yantra. The technician came and replaced both screens and asked not to open the protective cover and plaster used to keep the glue at place for 3 hours. When we opened both phones after 3 hours, we were shocked to see the display quality of the screens. The oppo f3 looks so dark and looks like a filter applied to it with red tint, colours were absolutely horrible, even on full brightness it looks extremely dark. Oppo f3 is known for its display quality, so I checked if it's something to do with the firmware, but when I clicked pics and sent to another redmi phone to check, the image clarity as seen on the redmi is as good as it was before the screen replacement of oppo f3. So the screen that was replaced is either defective or of extremely cheap quality. Even cheap quality displays would be better, it's absolutely defective.

The other screen replacement was for Coolpad cool1, this replaced screen also has issues, it turned extremely dim and touch was of extremely poor quality.

So this morning when I approached the customer care, first they were non responsive, then later they told both screens will be replaced and they will send a technician, but I didn't get call from anybody. I sent message on customer care whatsapp number with images and video of the poor quality of screen, and that I intend to lodge a consumer complaint, then I got another call from head office saying that they will send a technician. But till now I didn't receive a call from anybody.

Now finally technician calls and tells this is the quality for the screens that can be put if not original, but they never mentioned before they won't use original screen, and I'm sure for 5k original screens can be procured. But it's not about quality, the replaced screens are absolutely defective

Overall they charged 5000/- to put defective and cheap quality screens for 2 phones. This is horrible service.

Also, the reason I had given phones to repair with yaantra was, last time you had replaced screen of same Coolpad cool1 a year back and the job done was extremely good. So clearly this is to get customers onboard. This is not a random complaint, this complaint is by a customer who had good experience in the past with same company. So I kindly request company and it's management to look into this matter and resolve/refund the issue.

I'm attaching the display of the oppo f3 screen for your reference.
In the below attachment you can see the screen display quality, the phone below is the new oppo f3 replaced screen. Even on full brightness it's extremely dark, and also the colors are extremely horrible. This oppo phone had fhd screen.

I'm also attaching a video clip of youtube in which you can clearly see the issue mentioned. The left side phone is the one which has it's screen replaced with defective piece. You can clearly see the video quality difference even on full brightness it is extremely dark, also the colors are extremely bad, prior to this replacement both screens had similar FHD display.