[Resolved] Yamaha Motor India — 2% mdr is being demanded from your dealer from customer

Niraj Tailor

Address:

WAGHODIA-DABHOI RING ROAD,, Vadodara, Gujarat, 390025

One of your dealer at vadodara is demanding rs. 79 extra as mdr on my total bill amount of rs. 3935, which i am willing to pay with my rupay debit card which actualy have to bear by a merchant and not by a customer.
Why such big company or it's dealer is doing such things with customer?
If i am wrong please give me the proof that the mdr will be born by a customer and not by merchant.
Thanking you

Niraj tailor

Was this information helpful?

No (0)

Yes (0)

Mar 16, 2020

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Yamaha Motor India Customer Care's response Dear Niraj,

Greetings from Yamaha,

We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Feb 12, 2020

Updated by Niraj Tailor As per your requirement I hereby give the detail.
User name : Niraj Tailor
Mobile number : [protected]
Email id : tailor.[protected]@gmail.com
Chassis number : ME121C-087B2014261
Nature of Complaint : 2% MDR charges collected from customer while making payment by Debit Card
Concerned dealership : YATIE WHEELLS, E-3-A, SARDAR ESTATE, OPP. MGVCL, AJWA ROAD, VADODARA
Retail date : 12.02.2020

I attach herewith the copy of the bill and my customer service feedback for your further action.
You guide me that why should i not go to bank to terminate the POS fasility of this dealership and make it blacklisted.
Waiting for your action and reply.

Niraj Tailor

Verified Support

Feb 13, 2020

Yamaha Motor India Customer Care's response Dear Niraj Tailor,

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

Verified Support

Feb 14, 2020

Yamaha Motor India Customer Care's response Dear Niraj Tailor,

As per your discussion with our Customer Care Executive. You are requested to send us the supportive documents for further action to taken.

In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].

Regards,
Team Yamaha India