[Resolved]  Yamaha Motor India — 64 days now, ray z not repaired

Address:608303

Sir,
Here by i am senthilkumaran, i have found bad experience for the service of my scooter ray z, 2 months back i consult my city yamaha service station (I bought my ray z this same service station 2 years back) and register my bike for service with all clearance of insurance, they said spare parts not come, every couple of days i spent for enquery my bike, now i am hopeless becuase they said the scooter will be repaired in one more month time, (Sorry for my english),
I am a head of the department (Eee) of a engineering college, i am upset to doing my regular work, i need a scooter immediately, please talk to me with your customer care representative, and take further action to this service provider, yamaha is the best brand ever, but distributors are delayed work, and responding to customers badly, expensive bills, so we try to buy another 7 scooter for my college, not yamaha, we go for vespa near kumbakondam branch. Please take further action asap.

Problem : accidently shot the stone in cylensor area, so the connecting aluminium chase broken, and some extra minor damages, but the scooter condition is good, engine is working fine, thats all

Date : i gave my scooter to the service station on 04.04.2017

Server centre details:
Address : shop no.78/1, north street, udaiyargudi, kattumannarkoil
City or area : cuddalore
State : tamil nadu
Pincode : 608301
Mobile : +91 [protected], [protected]
Email : [protected]@gmail.com
Landmark : kattumannarkoil
Opening hours : 10:00 am to 7:00 pm
Opening days : monday to sunday

With kind regards
Senthilkumaran r
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Jul 23, 2017
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2017
Yamaha Motor India Customer Care's response
Dear Senthilkumaran R,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
Complaint comments 

Comments

Hai this is venkatesh from Andhra pradesh
i am using Yamaha SZ-R 2012 model it gives good mileage but now it gives black smoke, starting problem, and then some small problems have. i already
change bore, piston rings. but the problem is not solved plz give me suggestion.
my bike Yamaha SZ-R completed around 1 lakh kilometers.

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