Yamaha Motor India Complaints & Reviews

Respected Sir/Madam
To
[protected]@yamaha-motor-india.com
[protected]@yahama-motore-india.com
[protected]@yamaha-motore-india.com

Sub: FASCINO ENGINE DEFECT
Ref: My E-mail dated 3.3.2023, 4.3.2023, 5.3.2023, 6.3.2023, 7.3.2023, 8.3.2023, 9.3.2023, 10.3.2023, 11.3.2023. 12.3.2023, 13.3.2023 and 14.3.2023

With reference to the above I regret to inform you that I have not received any response from your goodself to solve my grievance though several complaints have been lodged. I have purchased brand new LCX 125 model Blue Colour FASINO model year 2020 on 27.2.2020 in my wife’s name RAJAB NISHA nearly Rs.1, 00, 000/- on ready cash from Hameedha Autos, Authorised Dealer YAMAHA, 1B, Near Parvathi Theatre Joint Bye Pass Road, Tirunelveli Town – 627 006, Tamil Nadu. (Fascino Reg. No. TN72BQ/6786)
Regular and periodical service has been done by the above dealer in time. Now the above Fasino is in the above show room since 28.2.2023 due to heavy sound raised in the Engine. Service has also been made in the above dealer on 18.2.2023 paid Rs.1400/-. The Service Engineers and Managers of the above show room informed that the Crank Shaft has been damaged. It will be replaced and estimate cost about 35, 000/- will be paid etc. including labour charges. After separation of the Engine the amount may be increased etc. The Fasino running Kms is just 16, 000 only. I informed them that the Crank Shaft is the main one in the two wheeler and it will not surely be defected within 16, 000 Kms etc. The above dealership officials (Company) is giving silly reasons like due to harsh riding etc
I have already visited the same authorised showroom many times to solve the issue. My wife also have visited the authorized show room many times. They are not in a position to hear and safisfy the customer’s demand. They demanded money heavily and 2 months time to rectify the defect etc. I am not satisfied with the above Yamaha bike company.
I am fully and totally upset mentally as well as physically with stress.
I demand for replacement of my bike or refund of the paid money as soon as possible.
I would appreciate it if you could organise the same without any further delay. I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved from you within 7 days I will consider taking further action and will file complaint with the appropriate consumer agencies through Consumer court. CRANK SHAFT WOULD NOT HAVE BEEN DAMAGED ONLY IT IS MATERIAL DEFECT. An early action in this regard which will highly be appreciated and solicited.
I herewith enclosed the related documents and photos for your necessary action sir. I also called[protected] no response so sent whatapp complaint sir. Replied that the number is not Yamaha company etc.

We recently purchased Fascino Scooter at Vijayawada on 05.02.2023 in the name of N Madhulika. Since purchase bluetooth is not activated. it was noticed by the dealer also. on request of dealer we have visited showroom with scooter 6 times, even then the problem was not solved and no proper response.

Dear Sir/ Madam,
I have purchased FZ25-BS6 version on July Month 2023 from Sun Motors Dealer, Anna nagar, Chennai, Tamil nadu. My bike is great and I have completed my three free bike service with no problems. Later one problem came up with engine goes off automatically while driving and accompanied by fuel blockage then i gone to the dealers service centre for a paid service and explained the problems in my bike and requested to...

Hi

I am G Mallikarjun Yadav, from Hyderabad. I purchased yamaha fz v3.0 in 2019.
I am facing problem with my front brake from last Three months. When i visited the service center they said there is a problem with the ABS pump and they need to replace it and it costs arround 14000. They are saying this is common complaint which is coming and there are few similar cases with the same issue of the same year mfd.
Since...

Hi sir good morning plz help me sir my olx me bike dekhatha leken oo fozi sir phone pay number ko money send kar kanko Bola Tha my money 17500 send kardiyahu sir abi parcel nahi aayahy tum muzko help Karo sir plz 🙏 🙏 nera bike muzko or Mera money kuch deliver karvado sir plz plz plz 🙏 🙏

Hi All,

I would like to highlight the second instance happened with me.

I am a person owning FZ25, and also regularly service with Yamaha service centre @ VRB(speed) auto Yamaha.

After the last service done around 13000km, running almost another 3k kms, a rattling (tappet) sound started. I called to RAKESH VERMA, and shared the engine issue even with Tarun. Before that i have visited the service centre n show the bike to Umesh, he said k engine khula hai na isliye noise hai ( a lack of mechanical knowledge). If a customer is saying upfront there's a issue in the engine, he ignored the same.

When i took the bike to service centre to show to Rakesh Verma, even he was ready to inform the mechanic to prepare the job card and look into the bike. Such a excuse he gave that let the part come, then will look into it.

I have ordered the part and informed me that it will be delivered available 0n 10feb, but till date no one called me for the same.

This shows how much unprofessional team working with service centre, from top to bottom. In directly they are ruining the BRAND NAME in the market. They are ONLY INTERESTED TO SELL THE AMC, ETC unnecessary parts to customer even if there's not needed to replace the parts.

I have been given a commitment from the RANDHIR & RAKESH, we always there to help u, but no one took the initiative to look into my bike.

I GAVE AVAILED EXTENDED WARRANTY ON A THOUGHT OF SERVICE CENTRE SUPPORT, but it FAILED.

Because of these people I have SUFFERED A LOSS.

I WANT YOU TO TAKE SERIOUS ACTION AGAINST THESE ABOVE SAID PEOPLE.

EVEN I WILL TELL NOT GO TO VRB SPEED AUTO YAMAHA FOR SERVICE. THEY ARE LOOTING THE CUSTOMERS RATHER THAN SOLVING THE ISSUE.

Today when i called to CUSTOMER CARE, THE CSE (SHWETA), also did not help me to raise the issue.

This shows how UNHELPFUL PEOPLE WORKING WITH YAMAHA.

PLUS I WILL SHARE AS A GOOGLE REVIEW, LET EVERYONE KNOW THEY YEAR THE CUSTOMERS.

Regards,
Vaibhav Padia
[protected]

Please provide customer ID or NOC
I DONT HAVE CUSTOMER ID FOR NOC
MY VEHICLE NUMBER IS TS09FB8137
My number [protected]

My fz25 2018 bought vehicle has had 2 rear break fail incidents in the last 5 months, with only 18k on the odometer, it’s unacceptable how a yamaha brand bike can fail like this and put my life in danger that too on a highway in between multiple vehicles, I am scared to ride my bike again as air gets pumped into my rear breaks which makes it unserviceable. I did not buy a bajaj or other brand due to the quality yamaha promises and I am highly disappointed with the brand quality and do not trust it anymore. I would like yamaha to be held accountable for putting a human life in danger with their poor faulty parts, i have gotten my bike serviced 2500kms before these incidents happened, my break oil was changed and the break pads as well, even after consistent and timely servicing done if i face such issues then the problem is in the parts of Yamaha.

Unfortunately, we've missed our 3rd servicing, when we tried to contact our dealer they're saying that since we've missed the servicing and so the warranty got lapsed.
could you please look into this matter, as we hardly drove the vehicle and the distance covered is less than 1000km.
And regarding the servicing, it is not properly done the 2nd time due to which there's a oil leak at the engine which we need to reach out to dealer and get it repaired.
Right from the time of purchase we're facing lot of issues with the vehicle.

In addition to the above it was the 1st time we purchased the vehicle, so we're not aware completely and also the dealers didn't mention that we're going to loose the warranty also.

Unfortunately, we've missed our 3rd servicing, when we tried to contact our dealer they're saying that since we've missed the servicing and so the warranty got lapsed.
could you please look into this matter, as we hardly drove the vehicle and the distance covered is less than 1000km. In addition to the above it was the 1st time, so we're not aware completely and also the dealers didn't mention that we're going to loose the warranty also.

Today morning I have gone to replace one of my bike’s part for yamaha showroom.
It’s Samukh motors, medavakkam, chennai.
The staff who attended my bike is very rude with me and he handled me like a begger. His behaviour with me is unforgivable. When I reached out to the manage of this showroom, he said he doesn’t have enough staff to replace this guy with. His reason is not agreeable for me. I left the showroom with no answers from anyone.

Staff Name: Moorthi
Service Head: Murali

Hi, this is Wasim Madiwale and I would like to complain about Yamaha Motors India. I had purchased Yamaha FZ Version 3 in the year 2019 along with extended warranty of 3 years. Recently after completing 14000 Kms on my bike I started facing issue with my front brake. I gave the bike to my service centre and they said that my ABS motor was faulty which would cost me 14000 and will not be covered under warranty. When I complained about this with Yamaha Motors officially, they started giving me reasons like there is no service record of my bike being serviced since 2020 and that ABS motor counts as a consumable. When I asked the representative about whose job is this supposed to be to update these records, she admitted that it is the Service Center's task. And now she is asking me to submit those records to her and denied to provide information where to submit them and abruptly cut the call without my consent. Below are her details:

Name: Deepa (denied to give last name/initials)
Designation: Customer Care Executive
Location: UP Customer Care Office.

Since an ABS motor is an expensive and safety device, it should be covered and replaced FOC under warranty. I have also enquired about this issue in other service centres and they all said that many customers are facing issues with their ABS motors after completing 14000 Kms which makes this a manufacturing defect and Yamaha should have recalled these vehicles and replaced the affected vehicles long back.

To me this issue will always remain open until Yamaha does right by all its customers facing such issue. This is a very bad experience with such a huge company like Yamaha.

I would strongly recommend not to purchase any vehicle from Yamaha since you may never know what hidden fault lies in it. And definitely not purchase extended warranty if the company will not allow you to claim under such cases.

Owner name : Wasim Madiwale
Bike model year : 2019
Bike number : TS13EP6378
Contact number: [protected]
Dealer: Pearl Yamaha, D. No. 8-1-400/58, Shaikpet Rd, near KFC, Toli Chowki, Hyderabad, Telangana 500008.

Right from the beginning of the purchase we're facing issues with the Yamaha Servicing at Ashoka Yamaha Showroom, Mettuguda - Secunderabad.

In the initial days after purchase we had issues with the battery, okay that got resolved they've replaced with new one- hopefully.
After couple of days we faced malfunction issue due to which we need to again run to the service center.
We hardly drove the bike and two servicing were done just done to not to get lapsed.

But the issue arise after the 2nd servicing... we noticed that there's leak in the engine oil.. Just imagine a scooter which not even drove 1000 kms (less than that) how can it be. Of course they've called us for the 3rd servicing, but we couldn't reach as we're not in city.. Just last week we observed that there's leak were the oil is coming out and also as said above we're not ready to give to servicing due to less travelling.

Please take necessary action regarding the servicing at the given above center.

I purchased Yamaha MT-15 on Dec, 2021 at Shanti Motors (Address - Nh-2, Near Andal More, bhadurgram, andal, dist - Pashim Burdwan, West Bengal-713321)

I have not received printed RC even after 1 year 2 months. Dealership has been saying it will take time since a long time.

Hi team, My name is Wasim Madiwale from Hyderabad, Telangana. I have purchased Yamaha FZ V3 in 2019. For last 6 months I am facing front brake failure issue. I had informed this issue to the dealer on my previous service but they said my front master cylinder needs to be replaced and that they have no spare currently. They also charged me more than 5, 000 on that service stating various reasons for which I haven't even complained about while giving my bike for service. During my next routine service, when I raised this issue again my dealer told that ABS motor has failed and that he verified it by connecting to a PC. While asking them the root cause, they said it is a manufacturer defect of the vehicle and most of the FZ V3 users are facing this issue after completion of 14, 000 Kms. Since this is clearly a manufacturing defect, it should be recalled and replaced FOC by Yamaha. But instead the dealer is demanding 14000 for replacement of new motor. When it is a manufacturer defect why should I pay for its replacement? Brake failure is a serious issue and it poses risk to me. Please look into this and replace my ABS motor ASAP for free of cost since it is not our fault.

Owner name : Wasim Madiwale
Bike model year : 2019
Bike number : TS13EP6378
Contact number: [protected]
Dealer: Pearl Yamaha, D. No. 8-1-400/58, Shaikpet Rd, near KFC, Toli Chowki, Hyderabad, Telangana 500008.

I have been taking periodical service of my vehicle Ray ZR through the dealer SS Yamaha, Trichy since August 2020. Invariably observed that the quality of service is not up to the mark. As there are no alternate dealers here I am facing unsatisfied service every visit. Need to visit again for the same problem. No checklist is maintained and they do not get a signature from the customer on the list of work they have done. For unresolved problems...

Dear Sir/Ma'am,
I, Tushar Sarve, want to file a complaint about a service center. I met and accident last week. Gave my bike (R15 V3) to the nearest service center. It's been more than a week but still they didnot proceed ahead with insurance claim and service. I would like to request you to consider the situation and do the needful to avoid inconvenience.

Thank you.

I had placed an order for a bike seat cover costing Rs.725 on the official site: https://www.yamaha-motor-india.com/yamaha-virtualstore.html. After placing the order I received an email notification stating the order is confirmed and the product can be collected from the following showroom: Sawhney Yamaha, K-24, Ground Floor, Rajapuri, Main Road Palam Khata No.107/10, New Delhi, Delhi 110059.
When I visited the showroom, I was told that they can see the order however the payment has not yet credited to their account.
I contacted customer support immediately to register a complaint with complaint no. 53748 but no resolution has been provided and I have been repeatedly told that the issue will get resolved in 48hrs. Till today when I checked with the showroom, Im again told they have not received the money. I feel cheated and scammed by this whole episode and lack of support and due diligence for resolving a complaint is unacceptable. I thereby request a refund of the amount due to deficiency in their service.

Tried ordering Guard set for yamaha rey zr 125, UPI payment was successful but in order Page it is showing as error,
I paid through phonepe upi, once payment was successful, in yamaha website it shows as error due to technical issue, I have mailed but no response from yamaha yet,
I tried calling coustom care, but everytime it is telling as out of service time, but i use to call between Monday - fridge around 10 AM TO 5PM

Hi

I am madhukiran, from bangalore. I purchased yamaha fz v3.0 on oct 2019.
I am facing problem with my front brake from last two months. When i visited the service center they said there is a problem with the ABS pump and they need to replace it and it costs arround 14000. They are saying this is common complaint which is coming and there are few similar cases with the same issue.
Since it is a manufacturing defect i am requesting yamaha to get this service done free of cost .
Brake failure is a major issue while driving on roads hence i am looking to get this corrected through yamaha.

Thanks
Madhu kiran C
[protected]