Hi,
I'm Ravichandra bisai and my bike model is fzs v3. I gave my vehicle for the damage caused by the "rust of the front and back rim of two wheels, disk plates and caliber " as well. I registered a complaint about this 3 months ago near my location (Platinum yamaha showroom, Dondaparthy, Visakhapatnam). They registered my complaint and told me that all parts will get changed and comes under warranty with free of cost in 3 days to end up the entire process and committed to return the vehicle. I said it's fine and handed over my vehicle to them. However, gradually, it took one and half months, In between this period I kept getting the same reply from them i.e "we didn't receive the report yet". So, eventually, I took my vehicle back despite taking some more days (15 days) to get the report. Due to the rust of the front rim, the disk plate and caliber of the vehicle were stopping the front wheel and not allowed to move. This happens frequently and gradually becomes serious for 3months while driving in the middle of the road in heavy traffic. By God's grace I escaped from the major accidents.
Now, The dealer is ready and gave a word to change all the parts which are damaged due to the rust under warranty. But, They require an acceptance report from your end to start the process.
Its been four months. Now, they're saying that we will not change any parts that instruction received from their product engineer as a report. When I asked report, they said we can't send the report directly to the customers. When I asked them strongly they said, we have not received the confirmation yet. What an acting skill that Yamaha staff.
Oct 13, 2021
Complaint marked as Resolved
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2021
Yamaha Motor India Customer Care's response Dear Ravichandra bisai,
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha
Aug 26, 2021
Updated by Ravichandra Bisai Hi,
Nobody reached me to solve my issue, i don't know why yamaha gives this panthetic service to the customers. I want you to see the rusted parts of my vechicle.
User name - Ravichandra bisai
Mobile number - [protected]
Email id - [protected]@gmail.com
Chassis number - ME1RG6619L0054586
Nature of Complaint - RUSTED ON MEGA WHEEL AND CALIPER AND DISK PLATES
Concerned dealership - PLANTINUM YAMAHA SHOWROOM, DONDAPARTHY, VISAKHAPATNAM
Retail date -
It's been almost four months i have been running behind them to give solution for my issue and they are pretending eventually.
this is really a big mistake that i had purchased a bike from yamaha company. Such a panthetic service.
thank you
Verified Support
Sep 06, 2021
Yamaha Motor India Customer Care's response Dear Ravichandra bisai
We have shared your details with customer care team. They will contact you soon
Regards,
Team Yamaha India
Verified Support
Sep 09, 2021
Yamaha Motor India Customer Care's response Dear Ravichandra bisai
Please do coordinate with concerned Yamaha authorized dealership for further assistance and share your feedback by using this link - https://www.yamaha-motor-india.com/contact-us.html
In case of any issue please feel free to contact us at our Toll Free Number:[protected].
Regards,
Team Yamaha India
Need your positive response