| Address: ELIM MOTOR ,16J, 11-12, Palayamkottai Rd, near Government poly technic college, Maharaja Nagar, Pudugramam, Thoothukudi, Tamil Nadu 628008 |
I am suyambu raja from thoothukudi, i bought Yamaha Fascino last year in Elim Motors tuticorin .there is a vobling in the front break so i asked to check it on the second free service on march 2021 and ask to change the oil but they have only changed the oil and not done the water service and not seen the problem which i mentioned earlier, while leaving the bike for service itself i inform about the complaints in my bike and they asked to collect the bike on the same day evening 6 clk and my token number is 6, i called to executive over phone to ask the price for the oil change and repair which he informed he told 654 rupees and he says your bike work going on come after 1hr .i went to the showroom at 6.15 pm but still the work not yet completed they ask me to wait for sometimes so i waited after 45 mins they brought my bike i started my bike for the checkup i found the same pbm and they have not done any water service and simply wipe with clothes.i complaint to the manager he says we will check completely and give you back and ask me wait for 30 mins but they gave my bike on 8.45 pm without my complaint solved but they gave the bike which came after my bike .still the pbm not yet solved ..(28.06.2021 ) i went for the third service my km reading is 7342 but they told date gone we cant do free service and i says will pay .the main complaint is automatic race in my bike so i ask the executive to do the general check up and vobling in the front side they asked to collect on the same day evening, i called around 5 pm to ask for amount but the executive says still ur bike work not solved and ask me to get it on the next day with worst response, then next day i called they ask me to pick at evening i went around 5.30 i got the bill amount of Rs.1492 without solving my pbm and i called the manager Mr.Rajkumar and told the complain he ask me to wait and they gave my bike at 8.15 pm without clearing the pbm, waited more than 2 hrs and still the pbm has not solved, i ask the reason but they r simply saying some stories .i have never seen such a showroom like this in tuticorin, not only me getting worst experinence but many r getting the same and the rates for the paid service is very high compared to the private serivce ..sorry to say, your company is the top most leading company in the world but this showroom spoiling your name please take an immediate action and solve the customer problem and satisfy them with good service .if customer is satisfied with the good service ur company will grow more and more ..they will make u grow higher and higher .
Aug 7, 2021
Complaint marked as Resolved
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2021
Yamaha Motor India Customer Care's response Dear Suyambu Raja,
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.
Regards,
Team Yamaha
Please find below details as requested :-
User name - Vijay Kumar
Mobile number - [protected]
Email id - [protected]@gmail.com
Chassis number - ME1RG6621L0018035
Nature of Complaint - About Engine and ABS troubleshoot light continuously ON - FZs FI V3 2021 (Fault in engine- less power generating)
Concerned dealership- SHIV Motors Hodal
Retail date- June 2020
Address (if possible) - At present Sec 10 Faridabad
Regards