| Address: Ukhra, Ananda More, M.G. Road, West Bengal, Pin – 713363 |
I would like to inform that I bought a Yamaha MT-15 on 13th of June, 2020 from one of your authorised dealers, Wheelz Automart, located at Ukhra, Ananda More, M.G. Road, West Bengal, Pin – 713363.
I met with a fatal accident on 9th October, 2020. I was riding my MT-15 and it received heavy damage from the same. On 14th of October, 2020, I sent my bike to Wheelz Automart as they had assured me and my family that they would take care of everything, from fixing the bike to even claiming insurance for the bike.
Its been 5 months now and the last time we had a conversation with the manager of the dealership, he asked us to give him some more time. That’s the same thing that he has been saying for the last 5 months. I had taken a vehicle loan for my bike and I am deducting my EMI every month but I don’t know when I’ll get my bike back. Its been 9 months and my bike does not even have a registration certificate yet.
When asked, why it is taking so long to get my bike back, every time they come up with various excuses. They say that since the bike has not received a registration certificate, they are not being able to make insurance claims. Maybe that actually is the reason for the delay, but what we have to keep in mind is that they were the ones who made me go against my wish to buy a BS6 version (which they claim are getting registered easily) and made me opt for the BS4 one. They said that the extra Rs. 20, 000/- were not justified to go for the BS6 version. So in my opinion, they should take responsibility and liability for both getting my bike registered, get my insurance claim and return my bike as early as possible in best possible condition.
I have to commute to my place of work from my home which is about 120 kilometres from my office, which roughly works out to be a commute of 384 kilometres every week. Since I haven’t received my Vehicle Registration Certificate yet, I can’t even claim my conveyance allowance which when roughly calculated, turns out to be Rs. 3000 to Rs. 4000 per month. That means I have already made a loss of about Rs. 27, 000 till now.
Hence it is my earnest request that you please look into the matter and help me get my bike back.
Aug 8, 2021
Complaint marked as Resolved
Yamaha Motor India customer support has been notified about the posted complaint.
We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
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Regards,
Team Yamaha