[Resolved] Yamaha Motor India — faulty battery.

rmgaikwad98

from Nashik, Maharashtra

Address:

Nashik, Maharashtra, 422009

I have purchased fascino on 01/03/2017. At the time of purchase of the two wheeler, i asked for the warranty card of the battery. But the dealer didnot handover the guarantee card, saying that the card is pasted on the battery. After 4 months the battery was discharged and i got it recharged. Now after a period of 9 months, the two wheeler started giving problem while starting with the ignition. I take the bike to the show room and hand over the bike for setting right the problem. The service center charged the battery & stated that the problem is resolved and charged rs 177/-, which i have paid. Now, my question is whether the battery installed in the bike does not cover under warranty and not to be recharged by the showroom/or by the battery dealer? The another question is how the battery got discharged within 4 months from the date of purchase and again within 5 months? Is the battery installed in the bike was faulty? If so, who will bear for these recurring charges for recharging the battery?

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Dec 15, 2017

Complaint marked as Resolved

Yesterday, I was facing problem in starting the bike. So I visited the service center and reported about the problem. After checking the bike and the battery, the engineer found that the battery was faulty and he replaced the battery. It takes 9 months to get it replaced. The period is so long and irritating. But thanks at least engineer agreed to that the battery is faulty and ready to replace. The same should have been done very early, as the customer is paying money for each and every part of the vehicle and you are expecting that the customer should beg for the service and got it solved after requesting so many times ? The service center engineer be advised to render service properly.

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Yamaha Motor India Customer Care's response HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Dec 13, 2017

Updated by rmgaikwad98 The details are furnished as below.
User name R M GAIKWAD
Mobile Number [protected]
Email id [protected]@rediff.com
Chassis number melse77m8g0007150
Nature of complaint I have purchased fascino on 01/03/2017. At the time of purchase of the two wheeler, i asked for the warranty card of the battery. But the dealer didnot handover the guarantee card, saying that the card is pasted on the battery. After 4 months the battery was discharged and i got it recharged. Now after a period of 9 months, the two wheeler started giving problem while starting with the ignition. I take the bike to the show room and hand over the bike for setting right the problem. The service center charged the battery & stated that the problem is resolved and charged rs 177/-, which i have paid. Now, my question is whether the battery installed in the bike does not cover under warranty and not to be recharged by the showroom/or by the battery dealer? The another question is how the battery got discharged within 4 months from the date of purchase and again within 5 months? Is the battery installed in the bike was faulty? If so, who will bear for these recurring charges for recharging the battery?
Concerned dealership JAYASHREE WHEELS PVT LTD, NASHIK 422001
Retail date 01/03/2017 (THE DATE OF PURCHASE OF VEHICLE)
Address. N10/N3/18/1, GANESH CHOWK, CIDCO, NASHIK 422009.

Dec 13, 2017

Updated by rmgaikwad98 I have registered a complaint in the company's customer portal and the complaint number is REQ 0955 and the company has acknowledged the complaint vide their mail dated 06/12/2017, further action from the company is still awaited. Now the battery has again started giving trouble in starting while using the ignition button. Whereas, while starting the bike using the kick, there is no problem.

Dec 15, 2017

Updated by rmgaikwad98 Yesterday, I was facing problem in starting the bike. So I visited the service center and reported about the problem. After checking the bike and the battery, the engineer found that the battery was faulty and he replaced the battery. It takes 9 months to get it replaced. The period is so long and irritating. But thanks at least engineer agreed to that the battery is faulty and ready to replace. The matter may be closed.