[Resolved] Yamaha Motor India — Misbehavior | |||||
Dear sir, i purchase a new yamaha r15 in january 2017 and the 3rd service of bike is due. Your kangra dealers has informed me on 3rd or 4th july 2017 that your service is due. So on the dated 08 july 2017, i went to thakur automobiles (Thakur building, taxi chowk, totu, shimla-171011 (Power house) which was atleast 13-15 km away from me. The timing of service station is monday - saturday till 10.00 am to 6 pm as shown in his web page. They also mentioned their contact numbers in their web page which are (+[protected], [protected]). I try to call in these contact numbers atleast 5-7 times, but no one pick the call. So i went their and reached at 11.45 am and that time the service station was closed. I try to contact again that time but no one pick the call again. So i ask the nearby people about the service station and they told me that the timing of opening the service station is 02.00 pm. So i start wait till 02.00 pm. After 02.00 pm, the owner of service station came and i told him that the service of my bike is still pending and he replied me that service can't done today. Then i told him that i am still waiting since 2 hours and calling you 5-6 times, if he would pick the call and tell all this before then i never came here yet. I found your address and contact numbers in your site that u own mentioned. After this owner start misbehavior and talking rudely with me. He said i don't mentioned that information in the site, even company (Yamaha) did this and u can talk to him, hope can u blame me.??. It is not my fault. He often say me that "just do, what you can and go anywhere". Dear sir, if your dealers deals with customers like this, i never want to become your customer in future. I have a tvs apache before purchase yamaha r15 on january 2017. And they never did this type of behaviour. So i request you sir that tell your dealers that never use this type of behaviour with your customers. Thanks.. Was this information helpful? | |||||
Aug 13, 2017 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Jul 13, 2017 Yamaha Motor India Customer Care's response Dear Rishbh kumar, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M. Regards Team Yamaha | |||||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
Greetings from Yamaha,
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 1800-420-1600, Monday to Friday between 8:00 A.M. to 04:30 P.M.
Regards
Team Yamaha