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[Resolved]  Yamaha Motor India — new bike is automatically turned off several times

My name is sreejith. Contact number is +91-[protected]. My email id is [protected]@gmail.com

I bought new yamaha sz-rr (Version 2.0 ltd) on feb-16, 2018. From feb-20 onwards, i am getting issues. Please find the following.

Feb-14, 2018 (Wednesday) : booked yamaha sz-rr (Version 2.0 ltd) military green color
From muthoot yamaha, ulloor, trivandrum, kerala (Cin no. U50101kl1993ptc006928, gst no: 32aabcm6186h1zh)
(Ph:[protected],[protected], [protected])
For rs: 81, 024/-, bill no: 47492
Feb-16, 2018 (Friday) : received the new bike from dealer
Bike was an on-stock product from dealer.
Engine number: g3j5e0005047
Frame number: meirg4514h0005171
Battery: amco ab5lb (Oe) 0mc7 326681

Feb-20, 2018 (Tuesday) : 11.30 am : bike was automattically turned off while riding. Self start and kicker start did not work.
It seemed the battery charge was fully gone.
After attempting a long time, started the bike from second gear in a slop down way.

Feb-21, 2018 (Wednesday) : 10.30 am : went to sevice centre (Muthoot yamaha, ulloor, trivandrum, kerala, ph:[protected],[protected], [protected])
And detailed the issues to the service center.
They have taken the bike and told me that they need bike and battery for 1 day for their checking.

Feb-22, 2018 (Thursday) : 9.45 am : i reached service center.
Service center authority told that they charged the battery.
The battery might be charged off, that may be the reason.
They told the bike has no problem. I picked the bike from service center without fully being convinced with the service center explantation.

Mar-01, 2018 (Thursday) : 11.45 am : bike was again automatically turned off while riding. Self start was not working. Started the bike from kicker start.
Since this happended near to service center, i showed the bike to service center immediately.
They told the battery has no charge. The issue may be battery side.
They collected the battery waranty card (Amco ab5lb (Oe) 0mc7 326681) from me
And told they will replace the battery by going to amco service center.
They taken my battery and put an old battery for temporary and gave back my bike.
(Using that old temporary, self start was not working, only kicker start will work)

When i ride my bike with the service-center temporary battery, i faced the same issue twice. Bike was automatically turned off while riding.
Started the bike by kicker on during these times.

I called service center in mid of mar-01 and mar-05 several times. They told the they given the baterry to amco service center, and battery guys
Are checking on this, did not get a reply from them yet.

Mar-05, 2018 (Monday) : 10.15 am : i reached service center. They told battery service center updated them as no issues in battery, so can not replace the battery.
Yamaha service center picked my bike to check and asked me to wait for 1 hour. I waited there.
After 1 hour, they told that they checked the bike and no issues seen and told that the issue is from my side on how i drive my bike.
They told i might apply brakes while riding. So, brake lights were on, so battery charge was going off.
I have been driving bike for the last 15 years. I used yamaha libero on most of my times (That is the reason i again opted to buy an yamaha bike this time as well).
I am pretty sure that the service centre explantation is very rubbish.
I do not want to continue this bike, i want to get the amount fully reimbursed back since this bike is quite unusable to drive any more.
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Apr 6, 2018
Complaint marked as Resolved 

Complaint Status


[Mar 05, 2018] Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Yamaha Motor India Customer Care's response Mar 06, 2018 Hi,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
Mihir123's response Mar 06, 2018 My name is Mihir Raval contact
[protected]
Complaint comments  2 CommentsShareTweet

Comments

Bike Always Third Class
Bike over speed always vibrate and shut down to power
Look is best but quantity is bad
I purchased a Yamaha Fzsfi on 26th June 2017 from Shreya Automobiles Bankura. On 19th July the bike stopped in the middle of a highway and frantically I contacted the Dealership Shreya Automobiles where they sent some guys and said that the battery was getting down and advised me to run the bike regularly for 10-12 kms wasting petrol after buying a bike of Rs1, 02, 000. On 2nd time also the same remedy was told. On 3rd time they kept the bike for 2 days running it for 2, 000 kms and assured me that the problem won’t repeat again as the plug was getting loose due to jerking. On 4th time i.e 16th October complaint number IC-33155-S3H6 was registered by calling Yamaha Motor. Technical Advisor called me and said I cannot at this point of time as being Diwali Season there is heavy rush. Customer who purchase Yamaha product are fools and they are exploited like this thinking they won’t be able to do anything. On 23rd October Complaint was closed as dealership changed Battery and the battery regulator IYM:0001647. On 22nd October after completing 2nd service the problem recurred again and the Dealership changed the wiring of the bike. On 22nd January the same problem called Yamaha registered complaint IC-33523-L4V2. The dealership changed Battery again. They only changed Battery and fiddled with the bike thinking of no permanent solution and they were not skilled according to my point of view. On 5th of March again the same problem complaint registered IC-36380-K8S2. They refused service I each and every time the bike stops push the bike and bring it to the house. On 5th I was about to go college as I am a Professor in Department of Economics at Bankura Zilla Saradamoni Mahila Mahavidyapith and being such a reputed person Yamaha Motors along with the Dealership played mind games with me and as a result I have to go with huge mental agony and harassment. My wife who was ill on 5th March needed medical assistance but I couldn’t as the bike stopped and the dealership said in an obnoxious manner we couldn’t provide service. My case is going on in Consumer Forum Bankura. My bike is lying idle from 5th March onwards and god knows when Yamaha Motor will replace the bike and provide me a new one. The dealership sent guys from the dealership on 5th March saying that they will be installing a kick starter in a fuel injected which sounds silly from an engineering point of view. The bike is sold in the market as a Fuel Injected Variant. I refused to hand over the time as this is the 8-9 time I have to deal with the same problem and I won’t be installing a kick starter as it is a Fuel Injected bike also the dealership said in an obnoxious manner which hurt my ego. I also have the entire conversation in recorded form.Yamaha has to compensate for that and I want an explanation from Yamaha Motors regarding my harassment. Being a Professor my daily conveyance has been affected badly as the bike is in idle condition now.

I got a call from Yamaha Motor Kolkata a service engineer called on 12th March I said I am busy in a meeting call me at 4pm. I rang him and he said I am calling just right now. I also have that entire conversation in recorded form.
Thus Yamaha in a period of 10months could not rectify the problem which occured 8-9 times and it can be a conclusion that the bike has a manufacturing defect which Yamaha and the dealership failed to rectify from their end. The harassment that Yamaha gave me will be addressed properly in Consumer Forum and all the mind games will be put to an end. The Dealership will also have to give a reasonable and proper reason for this harassment. I want a new bike and compensation for the harassment that I dealt with.

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