[Resolved] Yamaha Motor India — new bike is automatically turned off several times
My name is sreejith. Contact number is +91-[protected]. My email id is [protected]@gmail.com
I bought new yamaha sz-rr (Version 2.0 ltd) on feb-16, 2018. From feb-20 onwards, i am getting issues. Please find the following.
Feb-14, 2018 (Wednesday) : booked yamaha sz-rr (Version 2.0 ltd) military green color
From muthoot yamaha, ulloor, trivandrum, kerala (Cin no. U50101kl1993ptc006928, gst no: 32aabcm6186h1zh)
For rs: 81, 024/-, bill no: 47492
Feb-16, 2018 (Friday) : received the new bike from dealer
Bike was an on-stock product from dealer.
Engine number: g3j5e0005047
Frame number: meirg4514h0005171
Battery: amco ab5lb (Oe) 0mc7 326681
Feb-20, 2018 (Tuesday) : 11.30 am : bike was automattically turned off while riding. Self start and kicker start did not work.
It seemed the battery charge was fully gone.
After attempting a long time, started the bike from second gear in a slop down way.
Feb-21, 2018 (Wednesday) : 10.30 am : went to sevice centre (Muthoot yamaha, ulloor, trivandrum, kerala, ph:[protected],[protected], [protected])
And detailed the issues to the service center.
They have taken the bike and told me that they need bike and battery for 1 day for their checking.
Feb-22, 2018 (Thursday) : 9.45 am : i reached service center.
Service center authority told that they charged the battery.
The battery might be charged off, that may be the reason.
They told the bike has no problem. I picked the bike from service center without fully being convinced with the service center explantation.
Mar-01, 2018 (Thursday) : 11.45 am : bike was again automatically turned off while riding. Self start was not working. Started the bike from kicker start.
Since this happended near to service center, i showed the bike to service center immediately.
They told the battery has no charge. The issue may be battery side.
They collected the battery waranty card (Amco ab5lb (Oe) 0mc7 326681) from me
And told they will replace the battery by going to amco service center.
They taken my battery and put an old battery for temporary and gave back my bike.
(Using that old temporary, self start was not working, only kicker start will work)
When i ride my bike with the service-center temporary battery, i faced the same issue twice. Bike was automatically turned off while riding.
Started the bike by kicker on during these times.
I called service center in mid of mar-01 and mar-05 several times. They told the they given the baterry to amco service center, and battery guys
Are checking on this, did not get a reply from them yet.
Mar-05, 2018 (Monday) : 10.15 am : i reached service center. They told battery service center updated them as no issues in battery, so can not replace the battery.
Yamaha service center picked my bike to check and asked me to wait for 1 hour. I waited there.
After 1 hour, they told that they checked the bike and no issues seen and told that the issue is from my side on how i drive my bike.
They told i might apply brakes while riding. So, brake lights were on, so battery charge was going off.
I have been driving bike for the last 15 years. I used yamaha libero on most of my times (That is the reason i again opted to buy an yamaha bike this time as well).
I am pretty sure that the service centre explantation is very rubbish.
I do not want to continue this bike, i want to get the amount fully reimbursed back since this bike is quite unusable to drive any more.
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Apr 6, 2018Complaint marked as Resolved
[Mar 05, 2018] Yamaha Motor India customer support has been notified about the posted complaint.
Verified SupportYamaha Motor India Customer Care's response Mar 06, 2018 Hi,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
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Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.
Mihir123's response Mar 06, 2018 My name is Mihir Raval contact