Am writing to formally lodge a complaint against AMS Motors, Puducherry, regarding the substandard service and unprofessional management at their facility. I purchased my Yamaha FZ-S FI Hybrid on January 1, 2026, and despite completing two scheduled services, critical issues remain unresolved.
Vehicle Reg Number- PY01 VF 0453 / Chassis Number - ME1RGA66CS0046202
S.NO Vehicle unresolved Issue summary Issue Severity Type of service Service done Date Service done @ kms Vehicle delivery date Service Job card number Issue status @ 1st service delivery time Issue status @ 2nd service delivery time Dealership
1 Excessive vibration observed in both rear-view mirrors between 75–80 kmph. This causes total loss of rear visibility, posing a significant safety hazard. Saftey issue 1st free service/
2nd free service [protected]/
[protected] 898/
5734 [protected]/
[protected] 7924/
1235 Unresolved Unresolved AMS Motors, pondicherry
2 Starter Switch Malfunction: The ignition triggers prematurely upon a slight touch or vibration without fully depressing the switch. Potential breakdown 1st free service/
2nd free service [protected]/
[protected] 898/
5734 [protected]/
[protected] 7924/
1235 Unresolved Unresolved
3 Headlamp Misalignment: High beam is incorrectly aimed (pointing upwards toward the sky) rather than focused on the road surface, compromising night-time riding safety. Saftey issue 2nd free service [protected] 5734 [protected] 1235 Unresolved Unresolved
Only after I provided a "1-star" feedback rating did the service team contact me for a callback. As a customer, I find it unacceptable to be asked to bring my vehicle in for service a third time for the same factory defects that should have been rectified months ago. This is among the worst customer service experiences I have encountered from a major OE manufacturer.
Grievances Regarding Service Center Management:
Inefficient Customer Handling: There is no organized system for attending to customers. On my recent visit, I arrived at 8:45 AM but remained unattended until 9:20 AM. Having only one advisor for 10 to 15 bikes is unacceptable for a major OE manufacturer.
Unprofessional Operations: The service center staff were observed closing the facility shutters during regular working hours, which is highly unprofessional and inconvenient for customers.
Lack of Communication: My vehicle was parked outside at the time of delivery and the keys were handed over without any briefing on whether the reported issues were rectified.
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