Yamaha Motor India — URGENT COMPLAINT: Habitual Rude Behavior by Manager and Service Failure - Vehicle KA19HH2682

Address: Opp bangera lane Ullal bail thokkotu, Mangaluru, Karnataka 575020·4.2

To the Yamaha Service Manager and Customer Care Team,
I am writing this email to express my severe disappointment and anger regarding the service experience I had with my Yamaha MT bearing registration number KA19HH2682. I have been a highly valuable and loyal customer for the past 4 years, ensuring that every single service, including all paid services, was done exclusively at your authorized Yamaha service center. I have never taken my bike to a local mechanic because I trusted the Yamaha brand, but my recent experience has completely shattered that trust.
I visited the service center 2 days ago for a scheduled service and specifically complained about an abnormal sound coming from the vehicle. Despite paying the full amount for the service, the noise issue has not been resolved and the sound is still not clear. It feels like the mechanics did not even check the issue properly.
Furthermore, the behavior of your Service Manager was absolutely unacceptable. When I requested a replacement for my vehicle's display which is having issues, he was extremely rude, showed a terrible attitude, and used disappointing language to dismiss my request. After leaving the center, I checked the online reviews for your service branch and I saw that I am not the only one; many other customers have explicitly complained about this specific Manager’s bad language and rude attitude. This clearly proves that he is a habitual offender who is damaging the reputation of Yamaha.
I politely explained to him that since I have been a loyal customer for 4 years, I expected some support or a goodwill warranty consideration, similar to how other brands like TVS treat their customers. My friend who owns a TVS vehicle received a free display replacement after 4 years purely based on his loyalty. Instead of acting professionally, your Manager insulted me with his tone.
I demand that my vehicle be checked again immediately to fix the noise issue without any extra cost, and I want my request for a goodwill display replacement to be forwarded to the Head Office seriously. Given the multiple bad reviews about this Manager, I also expect the company to take strict action against his behavior. If my issues are not resolved, I will escalate this to the consumer forum and highlight these negative reviews on social media.
Regards,
Irfan
Owner of Yamaha MT (KA19HH2682)