Yamaha Motor India — yamaha aerox major electrical failure within 2 years warranty rejected 24, 000 repair & 20+ days delay

📄 Complaint Description

I wish to raise a formal complaint regarding my Yamaha Aerox and the unsatisfactory service/warranty experience.

Vehicle Details:
Model: Yamaha Aerox
Registration Number: KL22 S5815
Age of Vehicle: Less than 2 years

Authorized Service Center:
Grand Motors Sales & Service Center
Road, near SAF Auditorium Poolanthara
Santhigiri, Pothencode
Thiruvananthapuram, Kerala – 695589

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Issue Faced:

My scooter suddenly failed to start and was handed over to the authorized service center on 6th February 2026.

After inspection, I was informed of:

• Wiring harness problem
• Ignition coil failure

For a scooter that has not completed 2 years, such major electrical failures are highly concerning.

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Warranty Concern:

Despite the short ownership period, I have now been informed that:

The repair is “not covered under warranty.”

No clear technical explanation or proper justification was provided for rejecting warranty coverage.

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Repair Estimate Provided:

• ₹20, 000 for parts
• ₹4, 000 labour

Total: ₹24, 000

This is an excessive repair cost for a relatively new premium scooter.

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Additional Problems:

• Vehicle held at service center for more than 20 days
• No committed delivery timeline
• Lack of proactive updates
• Significant inconvenience due to extended downtime

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My Expectations from Yamaha Motor India:

I request Yamaha Motor India to:
1. Provide written technical justification for warranty rejection
2. Reconsider warranty / goodwill coverage
3. Offer relief on the ₹24, 000 repair cost
4. Ensure immediate repair and delivery
5. Improve communication and customer support standards

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This situation has caused financial strain and serious inconvenience. I expected better reliability and after-sales support from Yamaha.

I request urgent intervention and resolution.

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