[Resolved] Yatra — Amount deducted twice but no booking received

Rabga

Jan 24, 2023

Website: www.yatra.com

Hi,

I tried to book a train ticket from New Delhi (NDLS) to Amb Andaura (AADR) on 1/19/2023 from www.yatra.com. The payable amount got deducted from the bank however, I did not receive any booking from Yatra. I tried it the 2nd time as there was only 1 available seat, but again the amount got deducted with no booking. Both the payments has not yet been reverted back. Also not able to get through the customer service number.
I have attached the screenshot of the payments deducted.
Kindly check and help in processing this refund request.
Thank you.

Here are the following information:

Date of Transaction: 19-Jan-2023 (Thursday)

Credit Type (Credit Card/Debit card): Debit card

Bank Name: HDFC Bank

Transaction reference provided by bank:
Cheque/Ref No.- 950872 and 421556

Amount charged: Rs. 2157.85 + Rs. 2157.85 = Rs 4, 315.7/-

Email Id used at the time of booking:
Yatra User ID: [protected]@norbulingka.org

+1 photos

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Feb 2, 2023

Complaint marked as Resolved

Thank you Yatra for resolving the issue. After raising the issue on 24th Jan, 2023, Yatra processed the refund was processed on 26th Jan, 2023. I provided the below required information. Date of Transaction: Credit Type (Credit Card/Debit card): Bank Name: Transaction reference provided by bank: Amount charged: Email Id used at the time of booking:

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2023

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 2157 and INR 2157 has been processed from our end on 26 Jan 2023. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

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Comments

Parimala Ganesh

Jan 31, 2023

I have booked my ticket on 25.1.23 from Pondicherry to Bangalore by A1 Travels. Amount deducted but ticket not received. Amount is still not refunded.

Yatra Online / YatraTrip.in Customer Care's response, Jan 31, 2023

Verified Support

Dear Parimala.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below-requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in a PDF format.

Regards
Yatra Care

Rajasekar5657

from Dindigul, Tamil Nadu

Jun 11, 2023

I have booked the bus ticket Hyderabad to Chennai. Money deducted from my net banking ICICi. but ticket not booked.
I have attached the image.
My mail id : [protected]@gmail.com
Contact number:[protected]
Merchant ref number:[protected]